Office Administrator

11 hours ago


Dubai, United Arab Emirates Houst Full time

_We are Houst. A professional management service for properties. Our mission is to make Houst the global home of hosting._
- We’ve grown fast. Since launching in 2015 (as Airsorted), we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide - we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do._

**Responsibilities**
- Coordinate a network of cleaning and maintenance suppliers to prepare homes for guest bookings and troubleshoot issues to resolve them in time before check-in for homes across Dubai
- Schedule and complete regular property checks to ensure that guest experience has a positive impact on host reviews.
- Booking routine property maintenance
- Resource planning, managing supplier communications, as well as coordinating and monitoring the delivery of linen to our client’s homes
- Engage and check with suppliers to ensure homes are correctly prepared and provisioned with linen, cleaning equipment and toiletries and with no outstanding maintenance issues
- Quality control - maintaining a 5* standard across all properties in cleanliness and property condition Inbox management: this will include responding to host queries and internal communications from other teams in a timely and professional manner
- Handling all real-time payments and raising purchase orders when necessary
- Handling all operational tasks to ensure smooth functioning of all cleans/maintenance
- Contribute ideas to further improvement of processes and overall experience of Houst guests and hosts

**Requirements**:

- Proven administrative or assistant experience is preferred but not essential
- Strong communication skills, both verbal and written
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Attention to detail and problem-solving skills
- Ability to work under pressure

**Benefits**
- Hybrid Working
- Enviable company culture - we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work.
- Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook - For business use
- 25 days paid holiday (plus public holidays) - plus an extra day off on your birthday (because who wants to work on their birthday?)



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