Front Desk Reservation Agent

2 weeks ago


Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

**Applicants with UAE Experience in Reservation agent role & Currently Available in UAE only APPLY** (Preferably female)

Responsibilities The Holiday Island is a renowned tours & travels company in Business Bay Dubai. We are looking to grow our team and currently recruiting some exceptional and experienced Reservation Agents to be based in our Dubai office. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

To be successful as a Front desk Reservation Agent you must be able to work with mínimal supervision and have excellent customer service skills.

**Responsiblities**:

- Handle customer inquiries and process reservations for accommodations and tours.
- Coordinate with accommodation providers and tour operators to secure bookings and arrange itineraries.
- Provide exceptional customer service by promptly addressing inquiries and concerns.
- Maintain accurate and organized reservation records and databases.
- Promote tour packages and make recommendations to enhance customers' travel experiences.
- Handle customer issues or complaints, seeking appropriate resolutions.
- Generate reports on reservation and tour statistics for analysis.

**Requirements**:

- 1-2 years experience in the Ticketing - Customer service industry or similar
- Basic knowledge or hands on experience in Amadeus, Sabre, GDS & Gallileo.
- Strong knowledge of Reservation systems and experience in handling CIS market.
- Ability to handle different clients' proposals/projects.
- Liaise with Contracting Department in ensuring reservations are within the agreed contracts with the hoteliers.
- Liaise with the Operations Department for other bookings like excursions, transfers, etc.
- Process bookings, cancellations, amendments, or any other requests or adjustments.
- Organize, accurate, and Excellent Communication Skills
- Ability to work under pressure and adaptable to a multicultural environment.

Can join immediately.

**Salary**: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Reservation Agent: 2 years (preferred)


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