Reservations Agent

6 months ago


Dubai, United Arab Emirates Majestic City Retreat Hotel Full time

**FEMALE ONLY**
- Processes reservations from the Guests, Sales office, other hotel departments, -Corporate Companies and travel agents.
- Knows the type of rooms available as well as their location, layout and amenities.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Processes advance deposits through Payment Link on reservations
- Monitors advances deposit requirements.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients' travel programs.
- Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with reception duties when required.
- To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other area of the house.
- Open and close the availability as and when required of the hotel in all the GDS channels, IDS channels, and on the hotel website.
- Configuring rates on the hotel's property management system.

**Desired Skill & Expertise**:

- Atleast 2 years of experience working with the reservations department in a 4/5*property.
- English Proficiency both written and verbal.
- Working knowledge of Opera PMS and Microsoft Office is essential.

**Experience**:

- reservation: 2 years (preferred)


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