Digital Operations Manager

2 weeks ago


Dubai, United Arab Emirates Richemont Full time

Reference Code: 68950

**Digital Operations Manager**:
Richemont

Dubai, DU, AE

Permanent

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**JOB TITLE **Digital Operations Manager

**REPORTING **Regional Business Development & Performance Manager

**DEPARTMENT/ENTITY **Business Development & Digital, Richemont MEIA

**LOCATION **Dubai

**MAIN PURPOSE**

Drive key areas of the Richemont MEIA Digital operations (CRC, Ecommerce and B2B) to foster the continuous improvement of business performance and provide insightful analysis about our digital value chain to support key decisions in our Region.

**KEY RESPONSIBILITIES**

**Digital Operations**
- Oversee the seamless execution of all E-Commerce operational activities:

- Monitor and improve CRC performance in cooperation with our Maisons (sales, qualitative & operational efficiency KPIs).
- Work with different parties to ensure a smooth process of order fulfilment, packaging, and delivery
- Understand business specifications, pain points and flows, and provide support to the Maisons and Functions
- Flag operational risks to the Digital team, Functions and Maisons management
- Track operational results and provide recommendations and valuable insights of enhancements
- Roll-out both global and local Digital initiatives and conduct tests
- Perform or oversee trainings and support key users on systems and tools
- Evaluate the impact of strategic transformation through the development of performance measures (Financial, organizational, processes).

**Digital Analytics**
- Manage the overall data and reporting of the Digital business and support data driven decision making
- Perform continuous data reliability check, monitor accuracy, and flag inconsistencies
- Consolidate the variety of relevant Digital data sources (transactional / customer / behavioural data)
- Build and improve existing reports, and proactively suggest new insightful reports
- CRC, E-com, F&P, Logistics, and Maisons
- KPIs, sales, operational performance, payments, incidents, lead-times, clients, etc
- Provide predictive / ad hoc analysis

**SKILLS NEEDED**

PROJECT MANAGEMENT & CHANGE MANAGEMENT
- Ability to work with all levels of management and foster relationships with different teams
- Collaborative, strong interpersonal, verbal and written communication skills
- Ability to multi-task and prioritize

OPERATIONAL & ANALYTICS
- Problem solver, simplify complex workflows
- Proven track record in optimizing processes and using data to drive business decisions
- Advanced knowledge of Microsoft Excel and PowerPoint
- Tech-savvy and data-driven
- Ability to understand, interpret and present data, attention to detail

Richemont #Revealtheexceptional

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