Digital Operations Manager

6 hours ago


Dubai, United Arab Emirates Appointed Personnel Ltd Full time

**DIGITAL OPERATIONS MANAGER**

**DUBAI (ECOMMERCE)**

**STARTING AED 21,000 MONTHLY**

A retail group based in Dubai seek an experienced Digital Operations Manager to join the team. You will be expected to lead multiple teams to achieve maximum results, particularly when it comes to the operational support processes and functions within the Product teams.

This is a full-time permanent role which is responsible for all of the digital product’s availability and performance.

**Duties of the Digital Operations Manager: -**
- Managing respective support teams across the Digital domain, leading on operational tasks and processes in the Digital product teams and manage expectations
- Driving continuous improvement and heading up Problem Management in the Digital product team
- Reporting on your direct reports and teams’ operational support performance
- Heading up Digital Application operational support and day to day ops management on an architectural level
- Driving operational support requirements towards development and product management organizations; working closely with Group Architecture and Engineering teams on devising roadmaps for the Digital operations domain
- A strong problem solver, who takes initiatives on both process and solution improvements with the Product Managers
- Verifying releases on an operational level
- Preparation of releases before live deployment
- In-depth root cause analysis.

**Essential Skills Required**
- Proven leadership and organizational skills, leading a team with a wider accountability of up to 40 in size, based globally (across GCC and India regions).
- Good practice methodologies and tools for configuration and automation
- Proven experience of working in Agile frameworks, including explicit knowledge of CI/CD processes and technology
- A good understanding of digital operations and architecture
- Foundational ITIL knowledge and understanding.
- Knowledge of different cloud platforms (AWS) & services (i.e., SaaS, PaaS, IaaS)
- Working with multiple external service suppliers and implementation partners
- Awareness and use of DEVOPS tools for Continuous Integration / Continuous Deployment (CI/CD)
- Knowledge of Salesforce commerce and CRM would be advantageous but not essential.
- Management skills essential

Good Luck

**Job Types**: Full-time, Permanent

**Salary**: From AED21,000.00 per month



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