Solutions Consultant
2 weeks ago
**About the Role**:
We are recruiting for a versatile Pre-Sales Engineer to support existing and expected growth across the Middle East. Reporting to the Solutions Director - ME and working alongside the VITEC team, this position will identify and support sales opportunities and existing deployments with our channel partners and their end-clients. Travel across the Middle East is expected.
The main focus of the role is pre-sales technical support. You will also be responsible for the implementation of customer installations as a contracted specialist, supporting our channel partners.
Main duties include:
- Support the company's sales team to help specify products for new customers, reply to tenders, and carry out web-based and on-site demonstrations and training.
- Provide technical expertise and support for our products.
- Focusing on building relationships with the technical teams of our partners.
- Deliver product training to our partners and end users.
- Prepare and deliver presentations, demonstrations and POC’s.
- Generate revenue by providing commissioning services.
- Occasionally it may be necessary to assist the central support team and the customer to debug and troubleshoot any problems faced during the installation process.
**About You**:
- Strong technical knowledge of:
- IP networking solutions is essential.
- Desirable:
- Digital AV technologies.
- Development/scripting
- Experience of:
- video over networks is desirable.
- digital video technologies and Audio-Visual equipment and video over networks is also highly desired.
- Previous experience of working in a pre-sales/solutions consultant position, within the AV and/or IT industry.
- Evidence of an ability to create innovative technical solutions.
- Able to build customer relationships and provide phenomenal customer service.
- Can show they are confident to stand up in front of an audience and present the company, a product, a solution or a technical demonstration.
- Outstanding problem solving skills.
- Excellent written/verbal communication skills.
- Must be able to show previous experience of ability to work independently and manage and priorities own work load.
- Patience, commitment and a desire to learn.
- Bachelor's Degree in Computer Science, Engineering, Networking or related field.
- Fluent in English in speaking, reading and writing.
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