Fleet Support Officer
5 months ago
Supervise and monitor rider operations in the respective emirates.
- Continuously monitor Rider Performance metrics, such as the late login, no shows, acceptance rate, working hours, percentage of late orders, average delivery time, and speed of response.
- Identify issues with processes or gaps in data and tackle them, communicating solutions effectively to management.
- Manage and resolve rider-related complaints shared by external stakeholders.
- Oversee administrative tasks such as rider activations, maintaining the rider’s database with updated information, and resolving additional rider inquiries.
- Answer phone inquiries and handle complaints from riders in a courteous and professional manner.
- Manage delivery tracking systems and dashboards.
- Organize workflow and ensure that riders comply with delivery service department policies and procedures.
- Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.
- Create reports in MS Excel and Google Sheets focusing on business improvement.
- Prepare daily, weekly, and monthly fleet performance reports.
- Maintain monthly vehicle maintenance records and petrol consumption records.
- Prepare regular reports, perform audits on various operations, and evaluate processes as per business requirements.
- Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
- Ensure compliance with applicable laws of RTA and ICT and company policies.
- Analyze data to optimize better outcomes to present to higher management.
- Employees may be deployed to any emirate and assigned to different departments based on operational requirements.
Minimum Requirements
- Bachelor degree from a reputed university
- Valid UAE Driving license
- A minimum of 4 + years of experience with delivery services companies in UAE
**Salary**: AED4,000.00 - AED9,000.00 per month
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