IT Support Supervisor

2 weeks ago


Abu Dhabi, United Arab Emirates Viasat, Inc. Full time

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
In this role you will lead, engage, train and mentor the members of the IT Support team, crafting a culture that is inclusive and values exchange of knowledge, ideas and solutions to support our colleagues and customers. Moreover, you will partner with several teams across the organization, as well as Viasat customers globally, as their partner in providing a great support experience for the IT infrastructure.

The day-to-day:
We believe it is important to give you an idea that is as accurate as possible of what you can expect in your role. Some of the tasks are mentioned here but as we believe in Exploring and Evolving, there are always new opportunities as part of the Viasat team
- Manage customer's and Intelie's environments, helpdesk and IT systems, including monitoring of quality and performance, also with shift pattern
- Be responsible for problem and incident management, as well as IT Governance processes (inventory management, purchase of equipment and software licenses)
- Coordinate the On-call management of the Support team and send monthly report to the Human Resources and Financial team
- Recommend improvements for Operations and Product teams
- Supervise SLAs and internal customer reporting
- Maintain the knowledge base through problem solving scripts and documentation for users
- Onboard new team members

What you'll need:

- A Degree in Computer Science (or similar field of study) or equivalent work experience
- Proficiency in English
- Strong knowledge of the following solutions:

- Linux environment management
- Cloud Solution Management
- MySQL
- Amazon and/or Azure
- MongoDB
- Experience with monitoring critical high availability environments
- Demonstrable advanced experience in the following areas:

- Incident management
- Network Systems
- Project Management
- Hardware Maintenance
- Familiarity with
- Python
- Ansible
- Jenkins
- Devops/Automation

What will help you on the job:
We are looking for an experienced IT Support Supervisor with around 7-10 years of Experience as Support Analyst, with curiosity about new technologies and looking to share knowledge and experience with their team. Previous work in the Oil & Gas business as well as with Java Software Administration would benefit you in your role and allow you to onboard quicker in supporting our teams.

EEO statement:


  • IT Support Executive

    4 weeks ago


    Abu Dhabi, United Arab Emirates Swift IT Full time

    monitor and maintain computer systems and networks - Intall and configure servers and active directory - Hand on experience in handling office 365 - talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues - troubleshoot system and network problems, diagnosing and solving hardware or...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Swift IT Full time

    Monitor and maintain computer systems and networks Intall and configure servers and active directory Hand on experience in handling office 36 Talk to staff or clients through a series of actions, either facetoface or over the phone, to help set up systems or resolve issues- troubleshoot system and network problems, diagnosing and solving hardware or software...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Swift IT Full time

    monitor and maintain computer systems and networks Intall and configure servers and active directory Hand on experience in handling office 36 talk staff or clients through a series of actions, either facetoface or over the phone, to help set up systems or resolve issues- troubleshoot system and network problems, diagnosing and solving hardware or software...


  • Abu Dhabi, United Arab Emirates Iconic IT Full time

    Provide technical options and solutions to team leaders. - Offer technical recommendations for process and system improvements. - Assist in software module setup and configurations for branch systems. - Coordinate with vendors on Change Requests and Technical Support. - Contribute to project support activities, including Change Request Assessment, Patch...


  • Abu Dhabi, United Arab Emirates LAN IT 24 Full time

    **Tasks: - ** - IT-Support (First & Second Level) - IT-Rollout - IT-Administrator - Support and data maintenance - Asset Management - Ticket System - MS Clients & Server - Microsoft System Tools - Active Directory **Qualifications: - ** - Experience in computer science or similar field. - Flaunt knowledge of English - Spoken Arabic - Basic network...


  • Abu Dhabi, United Arab Emirates GAL Full time

    Overview Support And Analysis Engineering (SAE) Engineer assume complete engineering responsibility for assigned company proposals, project, investigations, aircraft & components reliability program and/other activities under the guidance of the workplace supervisor. Operate within cross-functional teams (engineering, maintenance, quality, logistics, etc.)...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates GAL Full time

    OverviewSupport And Analysis Engineering (SAE) Engineer assume complete engineering responsibility for assigned company proposals, project, investigations, aircraft & components reliability program and/other activities under the guidance of the workplace supervisor. Operate within cross-functional teams (engineering, maintenance, quality, logistics, etc.) to...


  • Abu Dhabi, United Arab Emirates Tech & IT People™ Full time

    Are you interested to relocate and work in the Middle East as a **Housekeeping Supervisor**? Our client is an owner-managed company with a unique property portfolio located across various countries. Would you like to lead a Housekeeper team and implement, maintain Housekeeping standards across various properties? If so, we have an exciting opportunity for...


  • Abu Dhabi, United Arab Emirates Tech & IT People™ Full time

    Are you interested to relocate and work in the Middle East as a **Housekeeping Supervisor**? Our client is an owner-managed company with a unique property portfolio located across various countries. Would you like to lead a Housekeeper team and implement, maintain Housekeeping standards across various properties? If so, we have an exciting opportunity for...

  • Iam Technical Support

    4 weeks ago


    Abu Dhabi, United Arab Emirates Iconic IT Full time

    **SailPoint Identity IQ**: - Oversee the full lifecycle management of SailPoint Access Governance and Management processes. - Manage user provisioning, access certifications, access requests, workflows, delegated administration, and password self-service within SailPoint Identity. - Lead SailPoint deployment activities, including connector configuration,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Tech & IT People™ Full time

    Are you interested to relocate and work in the Middle East as a Housekeeping Supervisor?Our client is an owner-managed company with a unique property portfolio located across various countries.Would you like to lead a Housekeeper team and implement, maintain Housekeeping standards across various properties?If so, we have an exciting opportunity for you.Key...

  • IT Support

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates MC Recruitment Consultancy Full time

    We are currently looking for an IT Support to work for one of our exclusive clients in Abu Dhabi. IT Support Installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support...

  • Supervisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Want More Full time

    We are looking for a professional Supervisor to join our team in Abu Dhabi. The successful candidate will be responsible for overseeing and managing the daily operations of our business, ensuring the highest standards of quality and efficiency are met.Responsibilities:The Supervisor is expected to take a hands-on approach to ensure that all tasks assigned...

  • Restaurant Supervisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates Anastasia Beverly Hills Full time

    Restaurant Supervisor Job description :A restaurant supervisor is tasked with ensuring that a restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements.The role of the restaurant supervisor can also be a customer-facing one....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anastasia Beverly Hills Full time

    Restaurant Supervisor Job description :A restaurant supervisor is tasked with ensuring that a restaurant runs smoothly. This can involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements.The role of the restaurant supervisor can also be a customer-facing one....

  • Hvac Supervisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates HVAC GENERAL TRADING - SOLE PROPRIETORSHIP LLC Full time

    1. The primary duty of an HVAC supervisor is to oversee the work of HVAC technicians. This includes assigning work tasks, providing guidance and support, and ensuring that technicians are following safety protocols and industry standards. 2.HVAC supervisors are responsible for managing HVAC projects from start to finish. This includes planning and...

  • Supervisor

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Supervisor job vacancy in Abu-Dhabi UAE, and additional information about the position.We are looking for an experienced Supervisor to join our team in Abu-Dhabi. We offer a salary of 1300 AED per month and are willing to consider foreign candidates with minimal work experience.The successful candidate must have excellent communication skills, and the...

  • Supervisor

    2 months ago


    abu dhabi, United Arab Emirates Caliberly Full time

    Job Title: Supervisor (Fabrication - Oil and Gas Field)Job Description:Position Overview:We are seeking a proficient and experienced Supervisor with a background in fabrication within the Oil and Gas industry. The ideal candidate should possess a solid foundation of 6 to 8 years of UAE-based experience in fabrication operations. As a Supervisor, you will...

  • Supervisor

    3 weeks ago


    abu dhabi, United Arab Emirates Caliberly Full time

    Job Title: Supervisor (Fabrication - Oil and Gas Field)Job Description:Position Overview: We are seeking a proficient and experienced Supervisor with a background in fabrication within the Oil and Gas industry. The ideal candidate should possess a solid foundation of 6 to 8 years of UAE-based experience in fabrication operations. As a Supervisor, you will...

  • Mep Supervisor

    2 weeks ago


    Abu Dhabi, United Arab Emirates City Way Facilities Management Full time

    **Job Descriptions** Responsible for the safe and efficient running of a mep plant. This includes ensuring all machines are in running order and that personnel are adhering to safety protocols. In addition, the mep supervisor will be responsible for maintaining records of plant operations. Responsible for supervising, training, mentoring and managing a...