IT Support
5 days ago
**IT Support**
- Monitoring and maintaining networks and servers.
- Upgrading,installing and configuring new hardware and software to meet clients objectives.
- Implementing security protocols and procedures to prevent potential threats.
- Creating user accounts and performing access control.
- Performing diagnostic tests and debugging procedures to optimize computer systems.
- Documenting processes, as well as backing up and archiving data.
- Developing data retrieval and recovery procedures.
- Designing and implementing efficient end-user feedback and error reporting systems.
- Supervising and mentoring IT department employees, as well as providing IT support.
- Keeping up to date with advancements and best practices in IT administration.
- Supporting the Sales Team in their technical discussions/ POC/ negotiations and other activities as ay be desired on a day to day basis
- Being a part of the Induction training and hand holding the new employees for the technical details of the products that are being dealt with, by Aura Systems
- Work out and implement support plans for customers for their AMC /support contracts
- Install / implement the hardware, if required, sold by the Sales Team
**Sales**
- Cold Calling and providing the sales team with a Customer Information report
- Establishing, developing and maintaining business relationships with current Suppliers and Clients
- Setting up Appointments with the Prospect/ Client for the Sales Team
- Generate new business for the company’s products and services.
- Creating and Sending Proposals based on the requirement of the client/Prospect
- Maintaining a Track of demo Units issued by you and Being responsible for them
- Providing full support to the Admin team.
- Analyse market potential
- Make regular contacts and business visits and conduct client presentations if required.
- Assisting in resolving customer satisfaction issues as needed
- If required, to travel to the clients place to initiate, continue or close a sale deal
- Basically be responsible for the complete sales Cycle from
- The Lead generation,
- Lead evaluation
- Converting Leads to prospects,
- If Required, conducting POC
- Generating and Presenting the Proposals for the said Equipment/Service,
- Negotiating,
- Finalizing the Sale and
- Coordinating with the delivery team to ensure the delivery of the committed Equipment/Sale,
- Coordinating with the Back office to ensure Invoicing for the deliveries as well as
- Collection of the Invoices so generated and provided to the Customer.
- Daily and Weekly reporting as well as attending and Passing online Courses conducted by the principals on a periodic basis.
**Salary**: AED3,000.00 - AED6,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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