Business Relationship Manager
3 weeks ago
Hiring Business Relationship Manager for Abu Dhabi.
Requirement:
Manages business senior stakeholder relationship, short term and medium term demand needs and expectations
Identification, analysis, management, monitoring and improvement of stakeholder relationships
Manages Service Levels Agreements with business
Manages & follows Incidents related to Digital Services in coordination with DIT support teams
Manages & Coordinates Requirements and follow-up meetings with Business
Monitors and manages Service Readiness and Change Management in conjunction with Business
Understands Business context and how their requirements and expectations can be met with DIT enablement
Coordinates with DIT Sector Executive Director and Sector Heads the execution of commitments
Acts as focal point (SPOC) between DIT Sector and Business
Manages DIT Service KPI’s with stakeholders
Key objectives are to improve relationship between Business and Digital Technology as enabler, in order to achieve GPSSA overarching goals
Manage and assure Quality of Service delivery from DIT Sector as expected
Ensuring conflicting stakeholder requirements are mediated appropriately
Handle stakeholder’s complaints and escalations well through a sympathetic process
**Technical Skills**
Experience in Digital Transformation, understands the standard technology components and capabilities (Portals, integration, Core engine)
Knowledge in how Digital services are design, develop and deployed (in a standard fashion with modern technologies)
Knowledge in Pension, Financial Services, Insurance
**Other Skills**
Arabic Speaker
Communication
Collaboration
Leadership
Understand and solve business problems
Empathy
**Salary**: From AED25,000.00 per month
**Experience**:
- Business relationship manager: 4 years (preferred)
**Language**:
- Arabic (preferred)
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