Business Relationship Manager

3 weeks ago


Abu Dhabi, United Arab Emirates Datailer Full time

Hiring Business Relationship Manager for Abu Dhabi.

Requirement:
Manages business senior stakeholder relationship, short term and medium term demand needs and expectations

Identification, analysis, management, monitoring and improvement of stakeholder relationships

Manages Service Levels Agreements with business

Manages & follows Incidents related to Digital Services in coordination with DIT support teams

Manages & Coordinates Requirements and follow-up meetings with Business

Monitors and manages Service Readiness and Change Management in conjunction with Business

Understands Business context and how their requirements and expectations can be met with DIT enablement

Coordinates with DIT Sector Executive Director and Sector Heads the execution of commitments

Acts as focal point (SPOC) between DIT Sector and Business

Manages DIT Service KPI’s with stakeholders

Key objectives are to improve relationship between Business and Digital Technology as enabler, in order to achieve GPSSA overarching goals

Manage and assure Quality of Service delivery from DIT Sector as expected

Ensuring conflicting stakeholder requirements are mediated appropriately

Handle stakeholder’s complaints and escalations well through a sympathetic process

**Technical Skills**

Experience in Digital Transformation, understands the standard technology components and capabilities (Portals, integration, Core engine)

Knowledge in how Digital services are design, develop and deployed (in a standard fashion with modern technologies)

Knowledge in Pension, Financial Services, Insurance

**Other Skills**

Arabic Speaker

Communication

Collaboration

Leadership

Understand and solve business problems

Empathy

**Salary**: From AED25,000.00 per month

**Experience**:

- Business relationship manager: 4 years (preferred)

**Language**:

- Arabic (preferred)



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