Commercial Coordinator

5 days ago


Dubai International City, United Arab Emirates Ultimate Outsourcing Full time

**Quotation Management**:

- Receive inquiries from clients/customers regarding the company’s services.
- Gather necessary information from clients to understand their preferences, requirements, and budget.
- Collaborate with the sales, operations, and finance teams to determine the feasibility and cost of services.
- Prepare customized trip quotes that include details such as permissions, airport fees, aircraft ground handling charges, transportation, HOTAC, and other services the crew and aircraft might need.
- Ensure accuracy and consistency in trip quotes, adhering to company standards and policies.
- Collaborate with the sales team to review and finalize trip quotes before sending them to clients.

**Customer Service and Communication**:

- Serve as a primary point of contact for clients during the trip quoting process.
- Respond to client inquiries, providing timely and accurate information regarding trip quotes.
- Assist clients in understanding the trip quote details, and addressing any concerns or questions they may have.
- Collaborate with the sales and operations teams to ensure seamless communication and a positive customer experience.

**Product Knowledge and Research**:

- Stay updated on the latest policies, industry trends, and pricing information.
- Research airport services, accommodations, transportation, and other services needed by crew members to provide the best options to clients and to provide accurate and relevant information to clients.
- Maintain a comprehensive database of pricing, availability, and terms for various flight components.

**Process Coordination and Documentation**:

- Coordinate with various internal departments, including sales, operations, and finance, to gather necessary information for trip quotes.
- Track and manage the trip quoting process, ensuring quotes are prepared and delivered within agreed timelines.
- Maintain accurate and organized documentation of trip quotes, client interactions, and special requirements.
- Collaborate with the IT team to leverage technology and automation tools for quote generation and tracking.

**Team Collaboration**:

- Collaborate with the sales, operations, and finance teams to ensure smooth coordination and execution of trip quotes.
- Participate in team meetings, providing updates on trip quoting activities and addressing any challenges or concerns.
- Share feedback and insights with the sales and operations teams based on client feedback and market trends.
- Assist in training and onboarding new team members on trip quoting processes and procedures.
- Procure suppliers and vendors by negotiating prices and signing agreements with them.
- Perform other tasks assigned by the management.

**Qualifications**:

- Must 2+ years of experience in Aviation / Trip support company
- Experience with developing trip quotes
- Ground Handling experience is an advantage
- Good experience with MS Office
- Applicants with proficiency in French language or other European language is a plus
- Additional requirement: Required French language proficiency or European nationalities.Please note European nationalities with proficiency in French language required only.

**Experience**:

- commercial coordinator: 2 years (required)

**Language**:

- French (required)



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