Reservation Supervisor

3 weeks ago


Dubai, United Arab Emirates Park Regis Hotel Business Bay Full time

Park Regis Business Bay Hotel nestled in the heart of Business Bay, offering a perfect blend of modern amenities and personalized services. With breathtaking views, upscale accommodations, and a commitment to excellence, we strive to provide an unparalleled experience for our guests.

**Job Overview**:
**Key Responsibilities**:

- **Supervise Reservation Team**: Lead and manage the reservation team, providing guidance and support to ensure optimal performance.
- **Booking Management**: Oversee the booking process, ensuring accuracy, and timely completion. Handle complex or escalated booking issues.
- **Customer Service Excellence**: Foster a customer-centric environment, ensuring that all reservation agents provide exceptional service to guests, addressing inquiries, and resolving issues promptly.
- **Training and Development**: Conduct training sessions for reservation staff, keeping them updated on hotel policies, procedures, and relevant systems.
- **Inventory Management**: Monitor room availability, rates, and reservations to optimize revenue and occupancy.
- **Reporting**: Generate and analyze reservation reports to identify trends, opportunities, and challenges. Provide regular updates to management.
- **Collaboration**: Work closely with other departments, such as Front Office, Sales, and Marketing, to maximize overall guest satisfaction and revenue.

**Qualifications and Skills**:

- Proven experience in hotel reservations or a related field.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both verbal and written.
- Proficiency in reservation systems and hotel management software.
- Attention to detail and ability to multitask effectively.
- Problem-solving and decision-making skills.
- Knowledge of revenue management principles is a plus.

**Education and Experience**:

- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of experience in hotel reservations, with at least 2 years in a supervisory role.

**Monthly Salary and Benefits**:

- AED 3,000 - AED 4,000 (all-inclusive)
- Duty Meals
- Free Laundry Service for uniform
- Discount on Food & Beverage Outlets
- Air Fare Assistance after successful completion of employment contract

**How to Apply**:
**Salary**: AED3,000.00 - AED4,000.00 per month



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