Client Executive

3 weeks ago


Dubai, United Arab Emirates Cartier Full time

Reference Code: 91558**Client Executive**:

- Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**About us**

Since 1847, Cartier is the reference in luxury and represents the symbol of excellence thanks to its extraordinary know-how, powerful values, and unique creativity.

Animated by a “pioneer spirit”, our Maison is recognized as a “dream maker” through a distinctive network all around the world which blends passion, exquisite creations, hospitality, and generosity, to create and celebrate memorable moments with each of our valuable guests.

**Do you match this profile?**

As a entrepreneurial and people person, striving for image excellence and client engagement, your goal is to ensure Cartier’s clients live exceptional experiences and increase their engagement with the Maison. Your communication skills will enable you to engage your stakeholders, where business performance, client experience, loyalty and engagement are the main priorities. You are navigating in a complex and ever-changing environment with challenges to thrive in.

Covering a Maison with boutiques, point-of-sales, and digital presence in several cities and on a large territory, your scope is vast and projects multiple, you know how to prioritize and are excellent with your time & people management.

**What do we expect from you?**

**1. Strategy**
- Contribute to the market’s Communication, Marketing and Client strategy leading many of the projects’ local implementations.
- Contribute to the market’s overall action plan creation.
- Keeps curious about competition and environment whilst documenting all brands projects in your field of expertise.
- Contribute to the branding plan by iterating ideas for adapted local communication, public relations programs, and client experiences journeys to elevate the brand.
- May contributes to some of the business documentation of anything related to your field of expertise, thanks to accurate budgeting forecast, supervision, and feedback.
- Act as a local enabler towards local, regional, and international teams for the local development or adaptation of global strategies and projects.

**2. Clients’ expertise**
- Contribute to the planning and implementation of action plans to locally maximize clients’ engagement and loyalty with the Maison.
- Manage the roll-out of all HTML campaigns at local level in line with regional, international or local requirements after ensuring proper localization, client segmentation and operational process.
- Support commercial teams to optimize their “1 to 1” or “1 to many” client-telling actions to deepen relationships and client portfolios, with existing and prospects.
- Propose and manage singular “1 to 1” client telling campaigns.
- Lead the roll-out of all client-telling programs or tools, from development, to implementation, supervision, and feedback.
- Monitor CRM & client experience programs results across key metrics and use learnings for program enhancement, refinement, and development actions.
- Co-construct with commercial teams and Managers, calendars of bespoke animations for each market touchpoint as per objectives & budgets.
- Contribute to the elevation of market client insights with in-depth analysis and programs aimed at creating a true customer centric mindset.
- Support commercial teams in the creation, planning and organization of specific client treatments or activities.
- Coordinate the client selection for local, regional, or international events whilst managing the invitation process, RSVP, and organization in co-construction with local or regional teams.

**2. Clients’ expertise**
- Monitor client service performance and engage with relevant stakeholders in actions to elevate overall experience.
- Support the development of all client service activities and propose actions to optimize operations and service.
- Propose and support the roll-out and localization of new services or policies for the market.
- Engage with regional and local team to enhance the local CS platform to reduce lead times, improve quality of services and client satisfaction.
- Manages the complaints management process
- Ensure distribution and understanding of all new CS information and guidelines.
- Develop the personalization services & its management.

**Skills**:
Functional depth in client strategies of meaningful scale.
- Expertise in creating compelling in-store experience for luxury consumers.
- Background in developing and managing customer acquisition, engagement, and retention strategies.
- Strategic thinking.
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