Assistant IT Manager

3 weeks ago


Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as Assistant IT Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A Bachelor's degree in Computer Science, Information Technology, or a related field. Other relevant Certifications (e.g., CompTIA A+, CCNA, MCSA) are a Plus.
- A proven track record in an Information Technology role, preferably in the Hospitality Industry, with a focus on Systems Administration, Network Management, and User Support.
- Strong knowledge of Information Technology Infrastructure, including servers, networks, telecommunications, security systems, and peripheral devices.
- Demonstrated proficiency in troubleshooting Hardware, Software, and Network Issues, with a solid understanding of operating systems, databases, and cloud technologies.
- Previous experience with Information Technology Project Management, including Planning, Implementation, and Evaluation, with the ability to adeptly manage Multiple Projects simultaneously.
- Familiarity with using Hotel Management, Property Management and Point-of-Sale Systems, and Guest Service Technologies, is desirable.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
- Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience, even under pressure.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Collaborates with the IT Manager to meticulously Plan, Organise, and Direct the activities of the hotel's Information Technology Team, ensuring strict adherence to Policies, Procedures, and Service Level Agreements, maintaining a seamless operational flow.
- Assists in the Systematic Management and Upkeep of the hotel's state-of-the-art Information Technology infrastructure, encompassing Servers, Networks, Telecommunications Systems, and Peripheral Devices.
- Liaises with various Departments to discern their bespoke Technology Requirements, crafting and delivering ‘FIVE-Star’ solutions to enhance operational efficiency and elevate guest experiences.
- Provides prompt and effective Technical Support and Troubleshooting for Hardware, Software, and Network-related Issues, catering to the needs of Guests and fellow ‘FIVERs.’
- Safeguards the Security and Integrity of FIVE’s data and information systems through robust Backups, regular System Updates, and Next-level Cybersecurity Measures, maintaining confidentiality and trust.
- Assists in the Management of Information Technology projects, including system upgrades, installations, and migrations, while adhering accurately to project timelines, budgets, and quality benchmarks.
- Facilitates the Training and Education of our FIVE Tribe on Information Technology Systems, Applications, and Security Protocols, offering guidance and support for technology adoption and utilisation.
- Monitors and Analyses Information Technology Performance Metrics, identifying areas for improvement and implementing visionary measures to Optimise Systems and ensure Industry-Leading Efficiency.
- Stays abreast of cutting-edge Industry Trends, Pioneering Technologies, and Best Practices, Championing a Culture of Continuous Improvement and Innovation within the Information Technology Team.

**The Team**

**Sustainabl


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