Order Management Coordinator

2 weeks ago

Dubai, United Arab Emirates Boehringer Ingelheim Full time

**Order Management Coordinator**
**-**
**231740**

**Order Management Coordinator (ID: 231740)**

**OUR COMPANY**

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

**THE POSITION**

We are looking for an
**Order Management Coordinator, **who will be responsible for supporting and executing order management activities to ensure that the end-to-end goals of Order to Cash are achieved. Key tasks for this position include monitoring and managing scheduled reviews of shipment execution, order call offs, delivery creation and credits & complaints while continually adhering to internal and external regulations.

This position is based at Dubai and reports to the Head of Order Management IMETA.

**Tasks & Responsibilities**
- Ensure all Order to Cash processes and deadlines are delivered with a high level of accuracy in a timely manner
- Manage and support the execution of all aspects of orders and shipments including the accuracy of documents, import licenses and green light releases while ensuring duties adhere to best practices and regulatory requirements
- Monitor a high level of data accuracy by regularly reviewing and maintaining data regarding pricing, order texts, commissions, and payment terms
- Perform and fulfill KPIs and all other duties assigned in a professional manner and reliably adhere to regulations
- Collaborate and build network with internal stakeholders to understand individual market requirements
- Ensure country specific shipment plans are executed efficiently and issues that arise are resolved to facilitate quick expedition
- Provide high level of service to customers by minimizing response time for customer inquiries and complaints

**Requirements**:

- Bachelor’s degree or equivalent
- Master’s degree will be a plus
- APICS certification is preferred
- Previous knowledge and experience using system software such as SAP and MS Excel
- Experience working in a multinational environment in the life-science industry is preferred
- Proficiency in English in its oral and written form
- Proficiency in Arabic and/or French/Turkish/German is an advantage

**Competencies**
- Excellent communication skills with ability to build and maintain relationships
- Analytical and critical thinking skills to understand customer complaints and provide quick and accurate solutions
- Ability to adapt to ever-changing dynamics within the market
- Knowledge of commercial activities and processes
- Good understanding of the end-to-end supply chain and processes
- Motivated to deliver innovative solutions

**WHY BOEHRINGER INGELHEIM?**
- This is where you can grow, collaborate, innovate, and improve lives._

At Boehringer Ingelheim, improving human and animal health has been at the core of what we do for a long time. Our People are the beating heart of our business. They are the ambassadors and driving force of our sustainable development agenda.

We are working to deliver across our six impact areas, drawing on our unique strengths and capabilities as a global health company. "
_Sustainable Development - For Generations”_ incorporates initiatives that we have been driving forward for many years.

Our work in these areas guarantee our commitment to our three pillars:
**Job**
- Purchasing/Sourcing/Supply Chain

**Primary Location**
- Africa, Asia, Australasia-AE-Dubai

**Organization**
- AE-Boehringer Ingelheim MENA (United Arab Emirates)

**Schedule**
- Full-time

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