In-store Order Coordinator

7 months ago


Dubai, United Arab Emirates Dreamer Reva information technology Full time

The responsibilities of an offline store order coordinator typically include the following aspects:

- **Order processing**:Responsible for handling customer orders, including verifying order information, checking product inventory, arranging shipments, and tracking order status.
- **Customer communication**:Communicate with customers to answer order-related questions, provide order tracking information, handle customer complaints, returns, and exchanges, ensuring customer satisfaction.
- **Supply chain management**: Communicate with suppliers to ensure timely supply and quality compliance, track supply chain progress, and promptly address any issues in the supply chain.
- **Market research**: Conduct research on the local market to understand target customer groups, competitors, and market trends, providing information support for expanding the store's market.
- **Sales promotion**: Design and execute sales promotion activities such as promotions, discounts, etc., to attract more customers to the store and increase sales.
- **Customer development**: Actively develop new customer resources, establish contacts with potential customers, and conduct sales communication to facilitate new orders and business cooperation.
- **Store image management**:Ensure the store's image is clean, attractive, enhance brand image and visibility, attracting more customers.
- **Partner relationship management**: Develop and maintain relationships with partners (such as surrounding businesses, community organizations, etc.), conduct joint promotional activities or cooperative marketing, expand customer base.
- **Customer feedback collection**: Regularly collect customer feedback and opinions, analyze customer needs and preferences, provide improvement suggestions for the store, and promptly respond to customer complaints and suggestions.
- **Market competition analysis**: Regularly analyze competitors' market strategies, product pricing, etc., to provide references for the store to develop competitive strategies and marketing strategies.



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