Customer Service Executive Distributor Sales

2 weeks ago

Dubai, United Arab Emirates TotalEnergies Full time

**Pays**

Emirats Arabes Unis

**Lieu de travail**

DUBAI-U BORA TWRS(ARE)

**Société employeur**

TOTALENERGIES MARKETING UAE L.L.C

**Domaine**

Commerce

**Lieu**

Dubai

**Expérience**

Minimum 6 ans
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.**Knowledge**:

- Sound knowledge of the market and the customers & Stay informed on the latest industry techniques and methods.
- Good knowledge of VAT and customs reequipments
- A thorough knowledge of the product range

**Skills**:

- Excellent in Analyzing information, Problem-solving and Resolving conflict
- Very good commercial knowledge in handling Letters of Credits and export documentation
- Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
- Good product and market knowledge

**Experience**:

- Minimum 2 - 5 years (GCC experience) in related field in which 3 years are in the same position.
- Freight forwarding experience an added advantage

**Education**:

- A bachelor's degree in business administration or sales

**Courses Recommended for this position**:

- Excellence in Customer Service (Advanced)
- Written & Communication Skills (Advanced)
- Letters of credit & import, Export Documentation
- Advanced Excel

**Activités**
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.**Distributor Market**
- Receive the orders, PFI confirmation, coordinate with the logistics on the deliveries.
- Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
- Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments for customers' requirements for each order as per the shipping and customer requirement.
- Prepare shipping documents within or outside Letters of Credit — to the designated customers as per the country requirements.
- Operate Letters of Credit received from customers
- Liaise with banks, shipping agents, inspectors, and other 3rd party agents — Especially for destinations that
require inspection, coordinate with the designated inspection company e.g SGS as per the country
requirement.
- Arrange to get all the documents attested legalized and send for every shipment as per the destination/ country requirement.
- Housekeeping of the old orders in the system.
- Collecting VAT supporting documents. Maintaining a record of those received and all the list that has not been received.
- To send KPI and forecast to Distributors on monthly basis.
- Maintain current updated procedures for each customer.
- SALES DATA - generate all relevant reports pertaining to sales orders, deliveries and pending orders.
- Maintaining nonblendable order pending orders list.
- To train new customers on new seed Portal

**Aviation**:

- Process Air Total daily uplifts in Avidial and regularize the orders in SAP
- Coordinate with Air Total Paris for cards related customers
- Coordinate with Finance for price upload, 1st half and 2nd half month pricelist
- Coordinate Airport representatives for weekly and monthly sales data reports and other matters related to daily delivery uplifts

**Contexte et environnement**
- Appuyez sur les touches espace ou entrée pour alterner la visibilité de la section.High content of matrix processes, between sales and supply chain on one hand, local team, Singapore and Paris head offices team on the other hand
Harmonious relationship with Colleagues from all department ie: Accounting Dept, Sales Department, Logistics Department with regard to related job to be done Conducive working environment.
- Constraints: Numerous custom regulations (in continuous evolution), Political instability in the region (Iran, Iraq, Afghanistan, Yemen& High level of unfair competition from non-major players.
- Favourable Factors: Free zone benefits and port facilities, Quality of the infrastructure and communication tools

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