In Room Dining Assistant Manager

2 months ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.
**Job Description** PURPOSE OF POSITION**

To manage the overall operation of In-Room Dining, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

**KEY ROLES & RESPONSIBILITIES**
- Assist IRD Manager in efficiently managing the outlet, according to the established concept statement
- Process all requisitions through FMC (Fidelio Materials Control) as well as purchase orders
- Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
- Ensure that the outlet cashiering procedures are strictly adhered to
- Assist in the revision and updating of the outlet SOP annually
- Motivate, discipline, direct and supervise the work of all employees in In-Room Dining
- Develop and maintain training programs to ensure a high degree of staff professionalism
- Manage day-to-day operations of In-Room Dining
- Handle complaints and make effective service recovery
- Ensure standards are being followed in accordance with F&B policies and procedures
- Ensure all employees have full product knowledge
- Regularly inspect food & beverage quality
- Follow established and proper Accounting procedures
- Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
- Conduct daily roll calls and ensure employees adhere to grooming standards
- Develop maintenance schedules
- Liaise with stewarding on inventory and breakage control
- Maintain daily log book maintaining clear and concise information on the operations.
- Establish guest database with preference records of regular guests
- Schedule employees to maintain Hotel’s service standards within budgeted labour costs
- Assign responsibilities to subordinates and conduct regular performance checks
- Implement weekly cleaning schedules for operating equipment (trolleys, pantry, etc)
- Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
- Control stock of all equipment in In-Room Dining
- Constantly monitor staff's appearance, attitude and degree of professionalism

**Qualifications** PERSONAL ATTRIBUTES**
- Excellent reading, written and oral proficiency in English
- Experienced in all aspects of restaurant service
- Must be well-presented and professionally groomed at all times
- Excellent leader and trainer with strong motivational skills
- Strong interpersonal skills and attention to detail
- High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
- Proven organizational skills, able to set and meet deadlines with quality results

**QUALIFICATIONS**
- Degree in Hotel Restaurant Management or equivalent

**EXPERIENCE**
- Minimum 4 years Hotel experience

**Additional Information**
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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