Myhr Subject Matter Expert

4 days ago


Dubai, United Arab Emirates Serco Plc Full time

MyHR Subject Matter Expert (Payroll Officer) - 3 months Fixed Term

Make a difference every day

The Job Opportunity

Serco is looking to hire a Subject Matter Expert; someone who is proactive, initiative driven and is responsible for the delivery and coordination of MyHR transactional services (payroll, OM, Helpdesk and Employees’ records management) between the onshore and offshore HR Shared Services teams by implementing effective and efficient processes and solutions. Coordinating day to day operations, issue resolution and ad hoc training/knowledge transfer. Serco delivers essential public services to customers in the UAE on behalf of governments, semi-governments and large private corporations

This a fixed term opportunity of 2 months duration only.

Key accountabilities

Provide payroll related support to the offshore payroll team to enable accurate and timely pay of all employees.

Ensures transactional process documentations (LWI’s) are developed, maintained and implemented for all MyHR processes. Working with appropriate stakeholders to ensure timely and complaint management of the above.

Supports internal and external audit of offshore MyHR and their services, while ensuring control environment meets our standards.

Responsible for effective and timely knowledge transfer to the offshore MyHR team of new requirements and/or improved processes and ways of working; ensuring full awareness and comprehension of process requirements to deliver compliant services in line with SLA’s.

Assist the Support Services Team in resolving shared services process related conflicts and issues within Serco Middle East contracts and/or offshore transaction centre.

Sound knowledge of HR Shared Services ways of working.

Strong knowledge of principles and procedures for personnel information systems (SAP).

Ability to understand complex systems and possess good IT skills.

Strong organisational skills, detail oriented, and the ability to handle multiple priorities and deliver on promises.

Working closely with a remote team

Knows how to deliver against performance metrics.

Specific requirements

A minimum of 3-5 years’ experience working on HR transactional services including payroll and helpdesk.

Experience of working remotely with other team members.

Experience and understanding of dealing with customers and conflict resolution techniques.

Experience of working within a Shared Service/Support function.

Relevant Bachelor degree with Human Resources or Business Management.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Take pride in what you do


  • Subject Matter Expert

    7 months ago


    Dubai, United Arab Emirates Zyagulf Software Solutions Full time

    Subject Matter Expertise: Demonstrate an in-depth understanding of various payment methods, including credit/debit cards, ACH transfers, wire transfers, mobile payments, SWIFT, SARIE, GCC AFAQ, SADAD and emerging payment technologies. Provide expert guidance and recommendations on payment strategy, Process Mapping and development, Policies & Guidelines,...


  • Dubai, United Arab Emirates Parsons Full time

    **Mechanical Subject Matter Expert (SME)** **Dubai, UAE** Parsons is looking for an amazingly talented **Mechanical Subject Matter Expert (SME) **to join our team! In this role you will get to **p **rovide management and direction for one Engineering discipline or a major section within one of the larger disciplines. **. **What You'll Be Doing**: -...


  • Dubai, United Arab Emirates Parsons Full time

    **Hydraulics Subject Matter Expert (SME)** **Dubai, UAE** Parsons is looking for an amazingly talented **Hydraulics Subject Matter Expert (SME) **to join our team! In this role you will get to **p **rovide management and direction for one Engineering discipline or a major section within one of the larger disciplines. **. **What You'll Be Doing**: -...


  • Dubai, United Arab Emirates Learners University College Full time

    Learners University College is looking for a **Subject Expert for video tutorials**. Learners University College is a pioneer institute in UAE, which offers affordable and quality higher education to working professionals and individuals who are looking for part-time educational programs. LUC is growing at a rapid pace and is looking for an individual who...


  • Dubai, United Arab Emirates CAPITEX Full time

    **Job Title**: Transaction Monitoring Subject Matter Expert (SME)**: **Department**: Financial Crime Compliance **Location**: Dubai **Reports to**: Head of Financial Crime Compliance / Head of AML Operations **Employment Type**: Full-time ***Job Overview**: The Transaction Monitoring Subject Matter Expert (SME) will be responsible for leading the review,...


  • Dubai, United Arab Emirates Parsons Full time

    Parsons is looking for an amazingly talented **Subject Matter Expert - Wet Utilities **to join our team! **What You'll Be Doing**: - **System Design and Optimization**:Lead the design and optimization of wet utilities infrastructure, including water supply systems, wastewater collection systems, stormwater management facilities, and related components....


  • Dubai, United Arab Emirates The Emirates Group Full time

    Qualifications & Experience: MINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Knowledge/Skills: Bachelor’s degree or Diploma in business administration/aviation/ground handling/customer service Experience: Bachelor’s degree: 2-4 years of experience in aviation/ ground handling/customer service Diploma: 4-6 years of experience in aviation/ ground...


  • Dubai, United Arab Emirates Schlumberger Full time

    **Production Facilities - Asset Integrity Subject Matter Expert**: Dubai - United Arab Emirates **Production Facilities - Asset Integrity Subject Matter Expert** **Location: Dubai** About Schlumberger We are Schlumberger, the leading provider of technology and services to the energy industry. Throughout much of the oil and gas lifecycle in over 120...


  • Dubai, United Arab Emirates IFFCO Full time

    **Job Summary**: The objective of this role is to use technology & digitalization to drive talent initiatives, HR efficiency, improvements and organizational data requirements across IFFCO. The responsibilities will vary from high-level planning and strategizing to project managing various sub-projects to directly engaging in the triage of complex system...

  • Siebel CRM Expert

    6 days ago


    Dubai, United Arab Emirates Tangent International Full time

    Mohamed is looking for a **Siebel CRM Expert** to work in Dubai. **Required education**: - Bsc computer Science/Telecom Engineering or equivalent. **Required skills and experience**: - Minimum 12 years experience in Siebel implementation & administration. - Minimum of 3 end-end Enterprise Implementations - Strong knowledge of Siebel Architecture and Data...


  • Dubai, United Arab Emirates FOMI technologies LLC Full time

    The opportunity is for a Start-Up company in Business Bay. - Develop front-end interactive functions of various project platforms of the company - Maintain code and iteratively update - Optimize front-end performance and improve user experience - Communicate and collaborate with back-end engineers **Job Types**: Full-time, Permanent **Salary**:...


  • Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: To provide comprehensive systems and business support functions in Skywards (Emirates? Loyalty Programme), to influence members to behave in ways that positively affects profit drivers for the airline. This includes roles related to partnership & product launches, life-cycle and tier management, commercial co-ordination and tactical promotions,...


  • Dubai, Dubai, United Arab Emirates Rethink Outsourced Services Full time

    Rethink Outsourced Services is seeking a highly skilled Regulatory Compliance Expert to join our team.Job DescriptionThis role involves providing expert advice on regulatory matters linked to the DIFC/DFSA, ADGM/FSRA, Central Bank of the UAE, and SCA. The successful candidate will be responsible for developing client proposals, undertaking research on...

  • Support Officer

    4 months ago


    Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Support Officer - Telesales (outsource role) **Role **:Support Officer - Telesales Unit **Location**: Jafza / Dubai **Role Purpose**: Ensuring backend support to Telesales Unit. **Key Accountabilities of the role** - Cross verification of the products sold by agents. - Ensuring quality is maintained by periodic call monitoring. - Providing feedback to...


  • Dubai, United Arab Emirates GBS IT Services Full time

    looking for an experienced Pre-Sales Solutions Architect to work closely with the bid and Sales team. You will be our Subject Matter Expert (SME) for the Data Security Serivces which has to offer, directly interface with prospects on both a presales and post-sales basis. Responsible for translating the technical attribute to business benefits, and being...


  • Dubai, Dubai, United Arab Emirates PRO-Global Search Full time

    About the RoleWe are seeking a highly skilled Global Corporate Governance Expert to join our dynamic team at PRO-Global Search. This role offers an exciting opportunity to work across multiple jurisdictions, focusing on corporate governance and compliance in the UAE (70%) and Hong Kong (30%). The ideal candidate will possess a minimum of 6 years of...


  • Dubai, United Arab Emirates Cheri angel HR Consulting Full time

    Responsibilities: Provide expertise in Dynamics AX functions. Facilitate the decision-making process and help the Vendor in developing the Technical design document that will drive the development process. Responsible for conducting user acceptance testing. **Requirements**: A bachelor’s or university degree in computer science, business engineering or...


  • Dubai, United Arab Emirates GSSTech Group Full time

    **Years of Experience**: - At least 8 to 10 years in eLearning and digital content development within the IT/Software industry. **Education Criteria**: - Bachelor’s degree in Computer Science or IT. - Develop high-quality eLearning courses and software simulations for training. - Collaborate with Subject Matter Experts, Application Developers, Business...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Hotel Cleanliness Expert **Job Number** 23194696 **Job Category** Housekeeping & Laundry **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22139409 **Job Category** Housekeeping & Laundry **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...