Support Officer

3 weeks ago


Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Support Officer - Telesales (outsource role)

**Role **:Support Officer - Telesales Unit
**Location**: Jafza / Dubai

**Role Purpose**:
Ensuring backend support to Telesales Unit.

**Key Accountabilities of the role**
- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.

**Specialist Skills / Technical Knowledge Required for this role**:

- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it

Job ID 300002260655252



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