End User Computer Support
1 week ago
Assists client day-to-day functionality and efficiency
- Configures, installs and maintains complex software systems
- Identifies, manage and resolve issues in a timely manner
- Responds to customer requests effectively and communicates with them to address issues
- They should update the user information in an organizational system
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage hard and soft break fix services for laptops and desktops.
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution within SLA.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
ITIL foundation Operating systems: Windows, MAC Support Tools: LANDesk, SCCM, HP Service Manager, Remedy. OS Imaging Tools: Ghost, SCCM. Messaging Tools: MS Outlook, Lotus Notes. Antivirus Tools: Symantec, MacAfee, Trend Micro. Other tools: MS Office, Adobe.
**Job Types**: Full-time, Contract
Contract length: 5 months
**Salary**: AED3,500.00 - AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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