Training, Applications and End User Support Team Leader
3 weeks ago
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
Join us in connecting people and improving lives.
In this **Training, Applications and End User Support Team Leader** role, you will:
**Key Accountabilities**
**Main Accountabilities**
- Develop and document standards, policies, procedures & work instructions for DC operations that are system-based.
- Provide end user support for system / process fails (WMS) ; analyze, identify cause, determine/act on solutions; escalate to/partner with Customer IT Implementation support when appropriate.
- Collaborate with the clients to identify new/changed business needs; identify and analyze options to deliver these requirements, make recommendations (including recommendations for how technology can meet these requirements), and assist in implementation.
- Partner with Operation Managers, DC Team, and IT Functional team in the identification and advocacy of prospective initiatives and projects as a part of continuous improvement
- Partner with Customer IT Implementation team for timely response of BRD, CR, RFQs, Tenders and identify related efforts involved.
**People Management**
- Develop a culture of quality, service excellence and continuous improvement
- Ensure appropriate talent knowledge maintenance organization and improvement
- Contribute to a team spirit of effectiveness in the team
**Now, here’s what we need from you.**
**Requirements for the Job**
**Divisional Experience**
- Five years or more years’ experience in Warehouse operations and Inventory management, preferably with WMS background
**Functional Experience**
- Thorough knowledge of warehouse operational process
- Project Management Skills
- Experience of Training management
- WMS super user knowledge preferable
**Geographical Experience**
- Good Knowledge of Local reality
**Education / Qualification / Certification Requirements**
- Bachelor’s degree or Higher in Information management or general management
**We offer**:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
**Why join DHL Global Forwarding?**
If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
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