End User Support

2 days ago


Dubai, United Arab Emirates Dubai Islamic Bank Full time

**12320-End User Support**:
**Experience**:5-5

**Posted**:16 Aug,2021

**Location**:United Arab Emirates

**Urgently hiring for End User Support**:
**Responsibility**:

- To provide professional support services and as per international standards to Support and restore of normal service operation restored as quickly as possible, minimizing the impact on business operations and proactively reducing the number of repeated tickets (Incidents \ Service Requests)
- Logging all relevant incident\service request details, allocating categorization and prioritization codes to ensure all activities are carried out as per the bank’s SOP, agreed allocated OLA \ SLAs to ensure minimum TAT and maximum customer satisfaction.

ole issues.
- All the above accountabilities includes but not limited to any additional
ew tasks or responsibilities assigned by the line Manager

**Experience required**:

- Minimum 1 - 2 years of experience in providing IT support in a Multinational environment
- Experience in Information Security is added value
- Experience in developing and administrating an Information Security desirable

Technical Competencies:

- incident & Problem Management
- IT Change and Release Management
- IT Documentation

**Required Skills**:
**Skill**

Years

Months

**BFSI**

5

6


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