Female Arabic Customer Relation Executive

3 weeks ago


Dubai, United Arab Emirates Dr Nasma Salah Medical Centre Full time

Job Title: Female Arabic Customer Relation Executive Company: Dr Nasma Salah Medical Centre Location: Dubai, United Arab Emirates Employment Type: Full-time, 6 days a week Salary: AED 5000 per month

**Responsibilities**:

- Greet and welcome patients and visitors in a friendly and professional manner.
- Provide accurate and timely information to patients regarding our services, appointment scheduling, and general inquiries.
- Maintain a positive and helpful attitude when interacting with patients, ensuring their needs are met.
- Schedule appointments and coordinate with medical staff to ensure efficient patient flow.
- Assist in the completion of patient registration forms and medical history documentation.
- Update patient records accurately and maintain confidentiality of personal information.
- Address patient feedback, suggestions, or complaints promptly and ensure appropriate actions are taken to resolve any issues.
- Collaborate with other departments to provide excellent customer service and resolve patient inquiries effectively.
- Stay updated on the latest services, treatments, and promotions offered by Dr Nasma Salah Medical Centre to provide accurate information to patients.
- Maintain a clean and organized reception area, ensuring it is presentable at all times.
- Follow all relevant policies, procedures, and guidelines to ensure compliance with medical center regulations.

**Requirements**:

- Fluency in both Arabic and English is essential, with excellent verbal and written communication skills.
- Previous experience in customer service or a similar role is preferred.
- Knowledge of medical terminologies and procedures is a plus.
- Excellent interpersonal skills with the ability to build rapport and establish positive relationships with patients.
- Strong organizational and multitasking abilities, with attention to detail.
- Ability to work independently as well as in a team environment.
- Proficiency in using computer systems and software, including MS Office Suite.
- Professional appearance and demeanor.
- Flexibility to work 6 days a week, including weekends and evenings, as per the medical center's schedule.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team

**Salary**: Up to AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a valid resident visa on your family?

**Education**:

- Bachelor's (required)

**Experience**:

- healthcare or medical facility (required)

**Language**:

- Arabic (required)
- English (required)



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