Front Office Supervisor

1 week ago


UAE, United Arab Emirates Hilton Full time

A Front Office Supervisor for Waldorf Astoria Ras Al Khaimah supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

**What will I be doing?**

As a Front Office Supervisor for Waldorf Astoria Ras Al Khaimah, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise front desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

A Front Office Supervisor for Waldorf Astoria Ras Al Khaimah serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Front Office experience in the hotel, leisure, or similar environment
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- OnQ proficiency is required
- Russian/ Arabic/ German speaker is preferred

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


  • Front Stage Supervisor

    7 months ago


    UAE, United Arab Emirates Damac Properties Full time

    Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...

  • Front Stage Supervisor

    6 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities**: - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures - Assist Front Stage Agents in their daily work and to deal with any...

  • Front Office Host

    2 weeks ago


    UAE, United Arab Emirates Hilton Full time

    A Front Office Host (Operator) is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Front Office Host (Operator) contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...


  • UAE, United Arab Emirates Holiday Inn Full time

    **About us** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stay brighter, helping them create memories that will last a lifetime. Irresistible smiles are our...

  • Front Office Intern

    21 hours ago


    UAE, United Arab Emirates Hilton Full time

    A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. **What will I be doing?** As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - A minimum of 1 '“ 3 year experience in a similar position in a 5-star hospitality company. - Conduct all operational tasks in Front Office while living up to service standards and procedures. - Go...

  • Front Office Associate

    3 months ago


    UAE, United Arab Emirates Citymax Hotels UAE Full time

    **Qualifications**: - **Primary Location**: United Arab Emirates **Job**: Landmark Hospitality Front office **Organization**: Citymax Hotels UAE **Schedule label /الجدول الزمني**: Regular **Shift**: Standard **Job Type**: Full-time Day Job **Job Posting/نشر تسمية الوظيفة**: Oct 4, 2024, 6:05:23 AM


  • UAE, United Arab Emirates Holiday Inn Full time

    About us Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our...

  • Front Desk Operator

    2 weeks ago


    UAE, United Arab Emirates SABIS Network Full time

    Ensuring that all incoming and outgoing telephone calls are handled in an efficient manner. Key Responsibilities: - Greeting all incoming students, families, and guests respectfully and professionally. - Answering phone calls in a professional, pleasant, informed manner for the purpose of providing information and creating a good image of the school. -...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 4 years’ experience in Hospitality industry. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred. - Oversee and ensure all...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 1 years’ experience in Hospitality industry.. - Minimum of a high school diploma is required/ College degree in Hotel or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and procedures. - Go the extra (s)mile where you can. - Prevent...


  • UAE, United Arab Emirates Emaar Properties Full time

    **“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” - Mohamed Alabbar** **ABOUT THE COMPANY** Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company. - Conduct all operational tasks in Front Office while living up to service standards and procedures. - Go the...


  • UAE, United Arab Emirates Holiday Inn Full time

    **About Us** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our...


  • UAE, United Arab Emirates du Full time

    1. Job details- Entity- du- Band- Band 6- Job- CSR Contact Center- Job Code- 103.093- Position Title- CSR UAE Contact Center (Front Office/ Back Office / Relationship Executive)- Reports to Position- Team Leader UAE Contact Center- Department: - Customer Operations- Division: - Customer & Channels- Written on: - Revised on: - 18th September 2017- How many...


  • UAE, United Arab Emirates Holiday Inn Full time

    **Travel is a journey. At Holiday Inn, we help make it a joy.** Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guest’s stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We...


  • UAE, United Arab Emirates du Full time

    1. Job details- Entity- du- Band- Band 6- Job- CSR Contact Center- Job Code- 103.093- Position Title- CSR UAE Contact Center (Front / Back Office / Relationship Executive)- Reports to Position- Team Leader UAE Contact Center- Department: - Customer Operations- Division: - Customer & Channels- Written on: - Revised on: - 18th September 2017- How many...

  • Office Boy

    7 days ago


    UAE, United Arab Emirates Skyline HR International Full time

    We have an urgent opening for Role: OFFICE BOY **Salary**: DHS 700 + 300 FOOD ALLOWANCE | PLUS OVER TIME Experience: 1 - 1 years Company: DISCLOSE LATER Location: United Arab Emirates We find your experience and skills matches to the requirements of the role. We plan to close the open positions in next couple of days. **Job Description**: office boy...


  • UAE, United Arab Emirates Emaar Properties Full time

    This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out. WHAT YOU WILL NEED TO SUCCEED - Genuine service...