IT Technical Support Team Leader
6 months ago
IT Technical Support Team Leader
**Role: IT Technical Support Team Leader**
**Location: Abu Dhabi**
**Role Purpose**:
- Lead and manage a team of technical support experts, including L2 Support engineers, IT Workshops Engineers, Printing Team Engineers, and Project staff, ensuring the streamlined operation of ADIB's IT support services for ADIB and its subsidiaries.
- Spearhead daily technical support operations, ensuring prompt resolution of IT issues, fostering high customer satisfaction, and collaborating cross-functionally to enhance the organization's technology infrastructure.
**Key Accountabilities of the role**:
**Leadership and Team Management (20%)**
- Supervise, coach, and cultivate a team of technical support analysts.
- Set and assess performance goals, providing constructive feedback.
- Foster a collaborative environment that promotes continuous improvement.
- Define SMART goals and KPIs for the team's success.
- Drive strategies for new services and process enhancements.
- Perform performance appraisals and guide the team with support tools.
- Manage workload distribution and ensure quality control.
**Exceptional Customer Experience (20%)**
- Ensure top-tier support experiences and address escalated concerns with professionalism.
- Uphold consistently high levels of customer satisfaction.
- Collaborate proactively with other teams to enhance user experience.
**Process Excellence and Data-Driven Insights (15%)**
- Continuously assess and optimize technical support processes.
- Implement best practices and streamline support workflows.
- Analyze support data, identifying trends and training needs.
- Generate insightful KPI reports for senior management.
**Professional Development and IT Desktop Support (10%)**
- Identify training requirements and organize relevant sessions.
- Stay abreast of industry trends and emerging technologies.
- Provide prompt IT desktop support, guidance, and effective problem resolution.
- Lead the operations of distributed UAE IT Workshops (AD, DXB, Alain, Sharjah, and North Emirates)
- Manage IT Support services for all ADIB internal staff and international branches (IRAQ UK, Sudan, and Qatar)
- Contribute to second-line support and ensure system stability.
- Lead on-site support visits and drive seamless cross-functional coordination.
**Problem Management and Resolution (10%)**
- Proactively monitor IT systems for irregularities and known issues.
- Collaborate on issue resolution to minimize downtime.
**Project Excellence (5%)**
- Strategize and execute strategic projects within the realm of IT support.
- Assign and oversee project tasks to meet schedules and deliverables.
**Information Security Assurance (10%)**
- Uphold stringent information security standards, managing risks.
- Collaborate closely with IT Security to mitigate potential threats.
**Documentation and Process Ownership (10%)**
- Ensure accuracy and currency of working documents and process documentation.
- Collaborate effectively with other document owners to enhance shared processes.
- Maintain acceptable audit rating for the year and carry out necessary steps to mitigate risk elements that may have negative impact on ITD and ADIB.
**Specialist Skills / Technical Knowledge, Technical Competencies Required for this role**:
- Strong Supervisory Skills
- Exceptional Customer Service Aptitude
- Profound Problem-Solving Capability
- Expert Troubleshooting Skills
- Effective Team Leadership
- Meticulous Attention to Detail
- Self-Audit Proficiency
- Persuasive Influencing Ability
- Delegation Mastery
**Previous experience**:
- Minimum of 6 years' experience, including 4 years in a similar position, preferably within the Banking Sector.
Job ID 300002141136618
-
Branch Technical Support
6 months ago
Abu Dhabi, United Arab Emirates Iconic IT Full timeProvide technical options and solutions to team leaders. - Offer technical recommendations for process and system improvements. - Assist in software module setup and configurations for branch systems. - Coordinate with vendors on Change Requests and Technical Support. - Contribute to project support activities, including Change Request Assessment, Patch...
-
Entertainment Technical Team Leader
3 months ago
Abu Dhabi, United Arab Emirates Farah Experiences Full timeAs the Entertainment Technical Team Leader, you serve as the first level of management within the technical team responsible for overseeing the execution of various entertainment operations, experiences, and events. You will lead a team of Irata technicians level 1, 2, and other technicians, ensuring the seamless operation of technical equipment and the...
-
Team Leader
3 months ago
Abu Dhabi, United Arab Emirates Serdal Holding Full timeHiring! **Team Leader** We are seeking a Team Leader for an amazing opportunity. **JOB OBJECTIVES**: **- **Must assume all the responsibilities and requirements of a team leader. - He must also be able to manage the operations of multiple and different teams and must be an attentive team builder as well as strong capabilities in relationship with...
-
Technical Proposal Team Leader
6 months ago
Abu Dhabi, United Arab Emirates GS Construction Middle East - Sole Proprietorship LLC Full time*Over 10 Years experience for EPC / TA PJT *Proposal (Bidding) *Experience Team Leader experience *Mechanical or Process Engineering Basis *Full Knowledge about Turn Around works *High skill (Excel / PPT) *He will review the RFT / ITB from Client and lead technical team for proposal works. **Salary**: AED15,000.00 - AED22,000.00 per month Ability to...
-
Iam Technical Support
6 months ago
Abu Dhabi, United Arab Emirates Iconic IT Full time**SailPoint Identity IQ**: - Oversee the full lifecycle management of SailPoint Access Governance and Management processes. - Manage user provisioning, access certifications, access requests, workflows, delegated administration, and password self-service within SailPoint Identity. - Lead SailPoint deployment activities, including connector configuration,...
-
Team Leader
6 months ago
Abu Dhabi, United Arab Emirates Hadaf Al Khaleej Commercial Services Full timeWe are one of the Leading Indirect Sales Channel working closely with the leading banks in the UAE to bring the best financial solutions to our clients. Currently, we are looking for below position for the Large UAE Bank. **Hiring for**:Team Leader - Personal Loan **/ **Credit Card** **Sales Team Based in Abu Dhabi** **Employment type**:...
-
Mep Team Leader
3 months ago
Abu Dhabi, United Arab Emirates Drill and Hammer General Maintenance LLC Full time**URGENT HIRING!** Team Leader for Facility Maintenance, your primary role is to lead and oversee a team of professionals responsible for the maintenance, repair, and operation of MEP systems within a facility or multiple facilities. You will ensure that all MEP systems are functioning optimally, meeting safety standards, and supporting the efficient...
-
Branch Technical Support
8 months ago
Abu Dhabi, United Arab Emirates Avanza Solutions Full time* - Recommends multiple technical option / solution with appropriate information for the team leaders to - choose a particular option. - Make technical recommendations on Solution and systems to improve processes. - problems / errors. - Assist in setup and configurations of the software modules concerning Branch systems. - Coordinate activities with the...
-
Team Leader
6 months ago
Abu Dhabi, United Arab Emirates farnek.com Full timePosition title - Team Leader - Description A Team Leader is a professional in charge of guiding, monitoring, and leading the team. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. - Responsibilities - To manage team and provide effective...
-
Mep Team Leader
6 months ago
Abu Dhabi, United Arab Emirates Bloombox Environmental and Hygiene Solutions LLC Full time**URGENT HIRING!** Team Leader for Facility Maintenance, your primary role is to lead and oversee a team of professionals responsible for the maintenance, repair, and operation of MEP systems within a facility or multiple facilities. You will ensure that all MEP systems are functioning optimally, meeting safety standards, and supporting the efficient...
-
Team Leader
4 days ago
Abu Dhabi, United Arab Emirates NM HR CONSULTANCY Full timeA reputed Facilities Company in Abu Dhabi required an Experience Team Leader - Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision. - Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively. - Identify and address conflicts early,...
-
Team Leader
6 days ago
Abu Dhabi, United Arab Emirates Stride for Pest control Full time* Team leader for pest control team - Should have driver license and experience in same field - can work as a team leader and pest control technician - English language نوع الوظيفة: دوام كامل الراتب المدفوع: AED١٬٨٠٠٫٠٠ لكل شهر
-
Branch Technical Support
6 months ago
Abu Dhabi, United Arab Emirates Nair System Full time**Nair Systems** is currently looking for **Branch Technical Support **for our UAE operations with the following **Skills** - Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option. - Make technical recommendations on Solution and systems to improve processes. - Assist in setup and...
-
Technical Support Services
6 months ago
Abu Dhabi, United Arab Emirates Nair System Full time**Nair Systems **is currently looking for **Technical Support Services - Wealth Systems **for our **UAE **operations with the following terms & conditions. **Relevant Experience** **Required Services** - Prepare Technical Specification, Functional Specifications for assigned projects by himself or in conjunction with Vendors, Business Analyst or Business...
-
Team Leader
6 months ago
Abu Dhabi, United Arab Emirates Stride for Pest control Full timeTeam Leader for Pest control company Write and speake english Permanent Employee REQUIRED : Previos Experience 4 years in pest control team leader نوع الوظيفة: دوام كامل الراتب: AED٢٬٠٠٠٫٠٠ لكل شهر الخبرة: - Pest control technican: سنتان (مطلوب) - Pest control: سنتان (مطلوب) - Two years...
-
Service Team Leader
6 months ago
Abu Dhabi, United Arab Emirates Aggreko, LLC Full timeWe’re the global leader in providing energy solutions that help business grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities and towards sustainable future for the world. We’re looking for a Service Team Leader - HVAC for Abu Dhabi, who will be focusing on the delivery of planned...
-
Commissioning Team Leader
6 months ago
Abu Dhabi, United Arab Emirates KBR Full time**Title**: Commissioning Team Leader **Commissioning Team Leader** **Reporting to: Commissioning Manager** **Summary**: Assist the Commissioning manager to organize, plan and manage the execution of the Commissioning activities for gas producing / processing facilities, located both Onshore and Offshore, including integration activities at different...
-
Cx Team Leader
6 months ago
Abu Dhabi, United Arab Emirates Serco Plc Full timeCustomer Experience Team Leader Make a difference every day Your Opportunity We are looking for a CX Team Leader to provide world class customer service and to assist the Operations teams and service partners in delivering operational efficiency. The team leader role plays a vital support to the Operations Team in delivering the operational plan. They are...
-
Leasing Team Leader
6 months ago
Abu Dhabi, United Arab Emirates harf realty Full timeFull-time Real Estate Leasing Team Leader **Location**: Abu Dhabi - Al Reem Island **We are looking for**: - Minimum 2 years Lease Team Leader experience - able to train and motivate the team - Preferably English & Arabic speaker - Strong sales, negotiation and communication skills - Disciplined and organized - Presentable - Motivated in reaching monthly...
-
Leasing Team Leader
6 months ago
Abu Dhabi, United Arab Emirates harf realty Full timeFull-time Real Estate Leasing Team Leader or a senior leasing agent **Location**: Abu Dhabi - Al Reem Island **We are looking for**: - Minimum 1 years Lease Team Leader experience - able to train and motivate the team - Preferably English & Arabic speaker - Strong sales, negotiation and communication skills - Disciplined and organized - Presentable -...