Call Center Agent
4 days ago
**Description**:
Hiring a Call center agent for Abu Dhabi.
Key Responsibilities:
- Deliver the best customer service by attending and resolving queries / issues.
- Analyze the various parts of a problem properly and develop logical solutions.
- Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution.
- Manage difficult customer situations with a positive and professional behavior, empathize and solicit feedback to improve service.
- Follow up on registered cases / queries when necessary.
- Document and categorize all customer queries in the relevant system(s) to keep / share track of all status histories in all channels.
Key Requirements:
- Bachelors degree holder.
- Four years experience in a call center or customer service environment
- Excellent English communication skills.
- Attention to detail.
- Listening Skills.
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