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Avp - Customer Communications & Engagement

2 months ago

Abu Dhabi, United Arab Emirates Aldar Full time

**JOB DESCRIPTION: JOB PURPOSE**
- The AVP of Customer Communication & Engagement will spearhead our customer-centric communication and engagement strategies. This pivotal role not only enhances our brand image but also builds deep-rooted relationships with our customers, ensuring high level of customer satisfaction in every touchpoints and post sales.

**ROLES AND RESPONSIBILITIES**
- Understanding the Customer Journey: Analyze the entire customer journey from awareness to post-sale, identifying key touchpoints and opportunities for enhanced communication.
- Segmentation and Personalization: Classify customers based on criteria like purchasing history, preferences, and behavior. Tailor communication strategies for each segment to ensure relevance and resonance.
- Feedback Loops: Establish mechanisms for customers to provide feedback on communication materials, ensuring continuous improvement and relevance.
- Performance Metrics: Develop and monitor key performance indicators (KPIs) related to customer communication effectiveness. Regularly review and adjust strategies based on these insights.
- Trend Analysis: Stay updated with the latest in communication trends, tools, and technologies, ensuring the brand remains at the forefront of customer communication innovation.
- Monitor online reviews, feedback, and queries, ensuring timely and appropriate responses.
- Regularly review and innovate customer touchpoints, keeping pace with global best practices and local cultural nuances.

**RELATED YEARS OF EXPERIENCE**
- Min of 8+ years of communication and customer engagement roles,

**FIELD OF EXPERIENCE**
- Customer management, Banking, Marketing Agency, Hospitality, Real Estate management.
- Strong knowledge of real estate products and services (advantageous)

**TECHNICAL AND INTERPERSONAL SKILLS**
- Proven strategic thinker with track record of innovation
- Demonstrated excellent value-based leadership skills
- Strong communication and interpersonal skills
- Bi-lingual in English & Arabic (preferred)
- Proven track record of creating and leading customer-focused strategies.

**QUALIFICATION**
- Bachelors Degree in Business Administration or related field

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