Customer Engagement Agent
3 weeks ago
Customer Engagement Agent is expected to present the company in terms of providing the best customer service, responding to the concerns and feedback of customers, and communicating any problems or concerns with other departments.
RESPONSIBILITIES:
- Receive Outbound calls, including transferred sales leads and calls from current and potential customers
- Answering or making calls to clients addressing their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Follow communication “scripts” when handling a different scenario
- Manage a Large number of Outbound calls in a timely manner
- Resolve product or service problems by clarifying the customer’s complaint
- Attending all quires by Marketing challenge by different methods of contacts
- Determining the cause of the problem
- Adhering to all company policies and procedures
- Meet Quality Assurance Requirements and other key performance metrics.
QUALIFICATIONS:
- An attested bachelor’s degree
- Proven customer support experience
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to
- Strong phone contact handling skills and active listening
- Ability to learn and navigate the new software quickly
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of Clients
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to type 30 wpm+
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How soon you can join?
**Experience**:
- customer service: 2 years (preferred)
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