Operations Manager

6 months ago

Ras alKhaimah, United Arab Emirates Majan Printing & Packaging Full time

**Role Summary**:
We are currently hiring an Operations Manager for KAY Hospitality to be part of our dynamic team. You will be responsible for budgeting, planning, executing and directing the activities of the company in a designated area to achieve excellent top/bottom line objectives specifically with KAY Homes Properties. Identifying the growth opportunities, ensuring seamless operations and spearheading the establishment. Leading the multi functions team, monitoring the volume of business and submit activity reports. This position should be capable in developing techniques in making the holiday homes seamless operations and processes to ensure excellent customer service and to uplift the day-to-day operation. Provide leadership and strategic planning to all departments in support of hotel’s service culture, maximize operations and guests’ satisfaction. Regularly perform benchmarking exercises, industry research and advise management on new trends and how the Hotel should respond to dynamic market conditions.

The role is accountable for including but not limited to coordinating and maximizing the operation’s physical and human Resources, develop policies and procedures, achieving optimum standards of service and value to guests and customers within bottom line’s objectives and in a manner consistent with the company’s philosophy and policies. You will be responsible for all activities that affect operation of the holiday homes, including developmental plans, expansion plans, housekeeping standards, customer service processes and all activities related to marketing and business development. Organize and train staff, supervise day-to-day operations, maintaining high property standards of customer service and staff co
- operation.

Key performance indicators are, hike in occupancy rate, ADR maximization and OTA Ratings improvement.

**Responsibilities**:

- Develop all business processes and policies needed to optimize and improve efficiency of operations.
- Be responsible of the overall holiday homes properties in operations and strategic functions.
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Ensure employees work productivity and develop professionalism in required skill set
- Evaluate and improve operations and financial performance both top line and bottom line.
- Prepare regular MIS reports for upper management i.e. occupancy rate, ADR, maintenance etc.
- Ensure staff follows health and safety regulations
- Provides quality leadership and a positive upbeat image for the operation and its amenities.
- Assures the smooth, efficient daily operation of the holiday homes operation to provide guests with the environment that serves as a benchmark for property’s reputation and goodwill.
- Works closely with the functional heads to develop and implement creative initiatives to increase customer satisfaction and department revenues.
- Plans and promotes external and internal marketing sales promotional activities for the holiday homes operation.
- Oversees and directs the personnel function of the company including recruitment, hiring, orientation, training & development, coaching, counseling, wage & salary administration, labor relations with PRO, performance appraisals and succession planning.
- Develops and implements an Operations Manual to include an intensive Orientation/training program.
- Develops and implements a Human Resources Policies & Procedure Manual & Employee Handbook.
- Ensures that a positive spirit & healthy working environment exists across all the operations.
- Ensure working environment that is free from safety risks and all forms of employee harassment.
- Maintain an effective department communication program where employees are treated in a fair, firm, and consistent manner.
- Manage the full management and operation of the hotel and all departments such as manpower, housekeeping, security, public relations, marketing, sales and other services.
- To look after the sales and marketing of KAY Hospitality with the aim to increase the revenue percentage of KAY homes while maintaining the ADR at maximum.
- Increasing the current OTA’s rating from 8. 5 to 9
- Corporate client handling and take part in new client acquisition along with the sales & marketing team whenever required.
- Develop and implement hotel operating controls, SOP’s, policies, procedures and service standards.
- Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Brand Management of KAY Hospitality
- Maintain a constant contact with the inhouse guests. Ensure their comfort, satisfaction and requirements are met and if any, work to resolve their issues/complaints as quickly and efficiently as possible.
- Responsible for the maintenance of the hotel both internally and externally and to ensure optimal use of the asset.
- Maintain a company culture that encourages top performance and high morale.
- Prepar

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