Hotel Operations Manager

4 weeks ago


Ras alKhaimah, United Arab Emirates KAY Hospitality Full time

**Job Title**: Operations Manager - Hospitality Sector

**Company**: KAY Hospitality

**Location**: Ras Al Khaimah

**Job Type**: Full-Time

**Reports To**: Board Of Director

**Key Responsibilities**:
1. **Operations Management**:

- Oversee the entire operations of the holiday homes hotel, ensuring exceptional guest experiences and operational efficiency.
- Implement best practices in operational management to sustain and enhance service quality.

2. **Sales and Marketing**:

- Develop and execute innovative sales and marketing strategies to increase occupancy rates and maximize revenue.
- Collaborate with the marketing team to enhance online presence, including social media engagement and digital marketing campaigns.

3. **Revenue Growth**:

- Identify and leverage opportunities for revenue growth, including upselling services, optimizing pricing strategies, and exploring new revenue streams.
- Monitor market trends and competitor activities to ensure competitive advantage and adapt strategies accordingly.
- Ensure to reach the budget and/or exceed it.

4. **Team Leadership and Development**:

- Lead, motivate, collaborate and develop a high-performing team committed to achieving excellence in all aspects of the hospitality service.
- Foster a culture of trust, collaboration, and continuous improvement within the team.

5. **Customer Satisfaction**:

- Have a enhanced pampering service to the maximum to each and every guest reaching and most importantly exceeding their wants and needs.

6. **Financial Management**:

- Oversee financial management, including budgeting, forecasting, and financial reporting, to ensure the profitability and financial health of the hospitality sector.

7. **Stakeholder Engagement**:

- Maintain effective communication and build strong relationships with stakeholders, including investors, partners, and suppliers, to support operational success and growth.

8. **Compliance and Quality Assurance**:

- Ensure compliance with all legal and regulatory requirements and uphold the highest standards of quality and safety in all operations.

**Qualifications**:

- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- Proven experience in operations management within the 5* hospitality industry, with a track record of driving revenue growth and enhancing operational efficiency.
- Strong leadership skills with the ability to inspire and develop a diverse team.
- Strategic thinker with excellent problem-solving and decision-making capabilities.
- Exceptional sales and marketing skills, with experience in digital marketing strategies.
- Outstanding communication and interpersonal skills to engage effectively with all stakeholders.
- Highly organized with a commitment to quality and attention to detail.

**What KAY Invest Offers**:

- A rare and unique opportunity to lead operations with utmost freedom and trust.
- Job security and significant growth potential within one of the city’s most iconic investment companies.
- A dynamic and supportive work environment where your contributions are valued and rewarded.

KAY Invest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Salary**: AED6,000.00 - AED10,000.00 per month


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