Car Rental Manager
6 months ago
About Us:
At Milele Car Rental, we excel in providing top-quality vehicles and exceptional rental services. We are seeking an experienced Automotive Rental Manager to lead our rental operations and ensure the highest level of customer satisfaction.
Key Responsibilities:
Leadership: Lead, mentor, and motivate the rental team to achieve sales goals and deliver exceptional customer service.
Customer Service: Ensure high levels of customer satisfaction by addressing customer needs and resolving issues promptly.
Communication: Facilitate clear and effective communication within the rental team and across other departments.
Problem-Solving: Identify challenges and implement solutions to improve rental processes and outcomes.
Organizational Skills: Manage rental operations efficiently, including inventory control, sales tracking, and reporting.
Sales and Marketing: Develop and implement rental strategies and marketing campaigns to attract new customers and retain existing ones.
Financial Management: Oversee budget management, pricing strategies, and financial forecasting for the rental department.
Attention to Detail: Maintain accurate records of rental transactions and ensure compliance with all company policies.
Technical Proficiency: Utilize CRM software and other tools to manage customer relationships and rental activities.
Flexibility: Adapt to changing market conditions and customer preferences to maintain competitive advantage.
Negotiation Skills: Negotiate rental terms and prices with customers and vendors to maximize profitability.
Knowledge of the Automotive Industry: Stay updated on industry trends, vehicle features, and technological advancements.
Regulatory Compliance: Ensure all rental activities comply with relevant laws and regulations.
Training and Development: Provide ongoing training and development opportunities for the rental team to enhance their skills.
Interpersonal Skills: Foster a positive team environment and maintain professional relationships with staff and customers.
Qualifications:
Bachelor’s Degree in Business Administration, Marketing, or a related field.
Proven experience in rental management, preferably in the automotive industry.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Proficient in CRM software and Microsoft Office Suite.
In-depth knowledge of automotive products and market trends.
Valid driver’s license.
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