Car Rental Manager

7 months ago


Dubai, United Arab Emirates PRESTIGE ELITE CAR RENTAL Full time

We are seeking an experienced Operations Manager to oversee and manage the day-to-day operations of the startup Rentals business. The Operations Manager will be responsible for ensuring smooth and efficient operations, overseeing fleet management, customer service, and staff coordination. This role requires strong leadership skills, attention to detail, and a customer-centric approach.

**Responsibilities**:
Fleet Management:

- Supervise and manage the rental fleet, including vehicle acquisition, maintenance, and inventory control.
- Ensure vehicles are in optimal condition, conducting regular inspections and coordinating maintenance and repairs as necessary.
- Monitor fleet utilization, making data-driven decisions on fleet size, composition, and strategic acquisitions.

Customer Service:

- Lead and supervise the customer service team, ensuring exceptional customer experiences throughout the rental process.
- Implement best practices for customer inquiries, reservations, and support, addressing any issues promptly and professionally.
- Foster a customer-centric culture, continuously seeking ways to enhance customer satisfaction and loyalty.

Operational Efficiency:

- Develop and optimize operational processes to ensure efficiency and seamless workflow.
- Streamline vehicle pickup and return procedures, ensuring accurate documentation and timely handling of rental agreements.
- Implement technology solutions to improve operational efficiency, such as an online reservation system and customer relationship management tools.

Team Management:

- Provide leadership and guidance to the operations team, fostering a positive work environment and promoting teamwork.
- Recruit, train, and develop staff members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Conduct performance evaluations, provide regular feedback, and implement strategies for professional growth and development.

Quality Assurance:

- Maintain a high standard of service quality and customer satisfaction.
- Conduct regular audits and inspections to ensure compliance with company policies, safety regulations, and service standards.
- Implement feedback mechanisms to gather customer insights and drive continuous improvement in operations.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field. Advanced degree is a plus.
- Proven experience in operations management, preferably in the car rental or hospitality industry.
- Strong leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with keen attention to detail.
- Exceptional communication and interpersonal skills to effectively interact with customers, staff, and stakeholders.
- Knowledge of fleet management, vehicle maintenance, and rental industry best practices.
- Proficiency in using technology tools and software for operations management.

**Salary**: AED3,000.00 - AED4,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- fleet management and maintenance in the car rental: 2 years (required)
- car rental Operations Manager in dubai: 1 year (required)
- car rental: 3 years (required)
- office: 3 years (required)

**Language**:

- English (required)
- Urdu or Pashtu or Persia (preferred)
- arabic (preferred)

License/Certification:

- UAE Driving license (required)



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