Customer Service Agent
6 months ago
**About Us **:We are one of the biggest companies with a worldwide reputation in the flower market. We have been in this business for over 20 years and delivering fresh flowers from Europe, Ecuador, Colombia, Kenya, Japan, China, USA to any Emirate. All business processes, from order creation to delivery to the customer’s address are refined and controlled by the best specialists in the industry. Our wholesale warehouse and C&C with an area of more than 4000 m² located in JAFZA, Dubai.
**Principal Accountabilities**:
1. **Customer Interaction**:
Provide accurate product information, pricing, and availability to assist customers in making informed decisions.
Address and resolve customer concerns, complaints, or issues effectively and promptly.
**2.** **Order Processing**:
Process customer orders, ensuring accuracy and completeness.
Assist customers with order customization, delivery schedules, and any special requests.
Coordinate with the logistics and warehouse teams to ensure on-time deliveries.
**3.** **Product Knowledge**:
Maintain a thorough understanding of our product offerings, including flower varieties, pricing, and seasonal availability.
Stay updated on industry trends and new arrivals to provide relevant information to customers.
**4.** **Documentation and Record-Keeping**:
Maintain accurate and organized customer records and order history in our CRM system.
Generate reports on customer interactions and feedback to help improve services.
**5.** **Problem Solving**:
Identify and escalate complex or unresolved customer issues to the appropriate department for resolution.
Collaborate with team members to find creative solutions to customer challenges.
**6.** **Quality Assurance**:
Monitor the quality of customer interactions and transactions to ensure adherence to company policies and service standards.
Assist in the development and implementation of customer service best practices.
**7.** **Cold Calls**:
Conduct outbound cold calls to potential customers within the floral industry, including florists, event planners, wedding venues, and other relevant businesses.
Introduce our wholesale flowers products and services to prospects, effectively communicating their benefits and unique selling points.
Build rapport and establish relationships with key decision-makers, understanding their needs and requirements.
Identify and qualify potential leads based on purchasing history, business size, and market trends.
Collaborate with the sales team to schedule meetings or appointments with interested prospects.
Provide detailed and accurate reports on cold call activity, lead generation, and conversion rates.
**Qualification and Experience Required**:
1. Proven experience as a Cold Calls Agent, Customer Service Representative or in a similar role.
2. Excellent communication and persuasion skills, with the ability to represent the company professionally and build rapport with potential customers.
3. Strong phone presence and the confidence to initiate conversations with new prospects.
4. Ability to understand customer needs and tailor product presentations accordingly and ability to resolve customer complaint.
5. Self-motivated and target-driven mentality, with the ability to work independently and meet deadlines.
6. Proficient in using CRM software and other sales tools for lead management and reporting.
7. Knowledge of the floral industry and familiarity with flower products is a plus.
8. High school diploma or equivalent. A degree in Sales, Business Administration or a related field is preferred.
**Skills**:
- Patience.
- Timeliness.
- Clear communication.
- Empathy.
- Knowledge about products and services.
- Positive attitude.
- Attentive listening.
- Organization.
- Account Acquisition
- Account Retention
- Lead Generation & Qualification
- Customer Support
- Client Relations
**What We Offer**:
At Gulf Flowers, we take immense pride in being a leader in the wholesale flower industry. As a Sales Executive, you will play a pivotal role in our growth and success. Here's what we offer to our Sales Executives:
- **Competitive Compensation**:
- **Product Expertise**:
- **Innovative Environment**:
- **Supportive Team**:
- **Growth Opportunities.**:
- **Company Values.**:
- **Beautiful Workspace.**
**Salary**: AED4,000.00 - AED5,000.00 per month
Application Question(s):
- Can you rate your communication skills 10 out of 10 ?
**Experience**:
- Customer Service: 2 years (required)
- Cold Calls: 2 years (required)
-
Customer Service Agent
1 month ago
Dubai, United Arab Emirates Altius Customer Service Full time*Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...
-
Customer Service Agent
3 months ago
Dubai, United Arab Emirates Trisixnine FZE Full timeJob Opening: Customer service Agent Position: Customer service Agent Location: Dubai **Salary**: 2000 AED + Commissions Visa Requirement: Must have your own visa Experience: At least 1 year in call center or customer service **Responsibilities**: Handle inbound and outbound calls. Provide excellent customer support. Qualifications: Strong...
-
Customer Service Agent
3 days ago
Dubai, United Arab Emirates TRAVODOC BUSINESS SOLUTIONS Full time**Job Title**: Customer Sales Agent **Location**: Dubai **Job Type**: Full-time **---Must have New Business Setup Customer service experience** **--- PRO SERVICES Experience** **---Dubai Immigration experience is also prefered** **---Experience of Economic Department(ONLINE & Manual)** **Job Summary**: **Key Responsibilities**: - Provide expert...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Zia Medical Center Full timeHigh school diploma or equivalent - 1-3 years of experience as a customer service agent - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent **Salary**:...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Seven Group Full timeWe are looking for Customer Service Agent - can join immediately - inbound / outbound calls - minimum 1 year UAE experience - with medical background experience
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Deluxe Holiday Homes Full timeDeluxe Holiday Homes is seeking a Customer Service Agent to join our Guest Relations department. As a Customer Service Agent, you will play a vital role in ensuring our guests have an exceptional experience during their stay **Responsibilities**: - Answer to, record, forward and address all guest inquires (complains, requests, questions); - Record support...
-
Customer Service Agent
4 months ago
Dubai, United Arab Emirates DNK Real Estate Full time**Job description** We are looking for a Customer Service Agent. We are seeking motivated and dedicated individuals to join our growing team as Customer Service Agent. As part of our company, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our clients in the real estate...
-
Customer Sales and Service Agent
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in...
-
Customer Sales and Service Agent
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff...
-
Customer Sales and Service Agent
6 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. **Job Outline**: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates...
-
Customer Sales and Service Agent
3 months ago
Dubai, United Arab Emirates The Emirates Group Full timeJob Purpose: To provide the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. Job Outline: - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Fastlink outsourcing Full timeDesignation : Customer Service Agent Salary : AED 3400 Duration : 3 months contact ,extendable based on the performance. Location : Dubai Working days : 6 days working and 1 day week off. Working Hrs : 9 hrs including break. Fluency in Arabic should be must **Job Types**: Temporary, Contract Contract length: 3 months Pay: AED3,400.00 per month
-
Customer Service Agent
2 months ago
Dubai, United Arab Emirates DGM Investment LLC Full time**Job Summary**: As a Customer Care Agent, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. **Key Responsibilities**: - Provide accurate information about products and services. - Troubleshoot and...
-
Customer Service Agent
4 months ago
Dubai, United Arab Emirates DRL Marketing Management Full time**Join Our Team as a Dynamic Call Centre Sales Agent!** Are you passionate about sales and eager to grow your career in a vibrant environment? We’re on the lookout for enthusiastic Call Centre Sales professionals to be part of our dynamic team! **What You'll Do**: **Engage & Convert**: Transform new client leads into loyal customers, all while adhering...
-
Customer Service Agent
3 months ago
Dubai, United Arab Emirates Real Pilates Full time**About the Job**: We are looking for a pleasant Front Desk Customer Service Agent to undertake all receptionist and clerical duties at the reception desk. You will be the “face” of the company for all visitors and will be responsible for the first impression we make on new comers as well as the welcoming and familiar face that greets our many regular...
-
Customer Service
3 days ago
Dubai, United Arab Emirates SMART SERVICE STATION Full timeA reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Yearex Commercial Group Full timeWe are seeking an efficient **Female Car Rental Customer Service Agent** with a driver’s license who can speak English and Arabic for our Dubai office. This role involves handling rental operations, including customer service, vehicle management, and documentation with experience in a Car Rental company. **Responsibilities**: - Greeting customers...
-
Customer Service
6 months ago
Dubai International City, United Arab Emirates TOP H SERVICE Full timeTop H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Zia Medical Center Full timeHigh school diploma or equivalent - 1-3 years of experience as a customer service agent - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent Pay: AED4,000.00 -...
-
Customer Service Agent
6 months ago
Dubai, United Arab Emirates Zia Medical Center Full timeHigh school diploma or equivalent - 1-3 years of experience as a customer service agent - Knowledge of customer service practices and principles - Excellent data entry and typing skills - Superior listening, verbal, and written communication skills - Ability to handle stressful situations appropriately **Job Types**: Full-time, Permanent Pay: AED4,000.00 -...