Customer Service Agent
2 weeks ago
We are seeking an efficient **Female Car Rental Customer Service Agent** with a driver’s license who can speak English and Arabic for our Dubai office.
This role involves handling rental operations, including customer service, vehicle management, and documentation with experience in a Car Rental company.
**Responsibilities**:
- Greeting customers professionally and assisting them according to their needs
- Develop and maintain relationships with new and existing customers
- Coordinate car bookings, ensuring timely and accurate reservation payments and dealing with cards
- Opening/Closing agreements on the system on time
- To receive inquiries and close deals
- Provide excellent customer service and support
- Responsible for providing customers with the whole process of standardized car delivery and money collection service.
- Explain the terms of rental agreements to the client.
- Perform other ad-hoc tasks
**Requirement**:
- Proven work experience of at least **2-3 years** of experience in a customer service/sales role in a Car Rental Company
- Fluent in **English and Arabic**, both written and spoken
- Excellent communication skills with the ability to build rapport with customers.
- Knowledge of the “TARS” RTA rental system
- Computer Literate (MS Excel, Word, and Outlook)
- Ability to efficiently manage multiple tasks
- Willingness to work flexible hours including weekends and holidays
- Must hold a **UAE valid driving license**.
Application Question(s):
- What is your expected salary?
**Experience**:
- customer service: 2 years (preferred)
**Location**:
- Dubai (preferred)
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