Officer - Central Operations Job - National Bank of
2 months ago
Officer - Central Operations Job
**Work location**: Dubai
**Job Purpose**
To provide back office operational support with a view to achieving timely and accurate delivery of service in line with bank's laid down procedures, polices and service level agreements.
**Key Accountabilities**
To carry out a range of processing and verification functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules.
- Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
- Undertake other duties at a similar level when required.
- Undertake duties at a higher level as required when requested by line management
- To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank's procedures
- Resolves process problems and trouble shoots and performs verification/investigation of information outside normal procedures.
- Immediate escalation to the Manager Operations of any breach, risk or loss event suspected.
- Perform user acceptance testing pertaining to operations
- Perform business continuity recovery team activities
**Other Accountabilities**
**Other Accountabilities**
**Job Context**
**Education**
A minimum bachelor's degree in a business related field or equivalent
**Experience and Skills**
**Work Experience**:
A minimum 3 year's prior experience in banking operations.
**Specialist Skills/Competencies Required for the Role**
Basic computer skills
An understanding of AML within the UAE and Central Bank regulations relating to transactional processing
Good English language aptitude
**Technical Competencies**
Customer Service
- Service Delivery-Advanced
Transaction Processing and Control
- Service Delivery
- Advanced
Data Management-Service Delivery-Proficient
Product Knowledge and Documentation
- Service Delivery
- Proficient
Core and Regulatory Banking Systems-Service Delivery
- Proficient
Process Re-engineering-Service Delivery-Basic
Policies and Procedures-Service Delivery-Advanced
**Behavioural Competencies**
Change and Innovation - Basic
Evaluating and Solving Challenges - Basic
Results Orientation - Basic
Working and collaborating with others - Basic
Job ID 2377
This job has been sourced from an external job board.
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