Hotel Manager

6 months ago

Dubai, United Arab Emirates Holiday Inn Full time

Do you see yourself as a Hotel Manager for Holiday Inn & Suites® Dubai Festival City?

Travel is a journey. At Holiday Inn & Suites®, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

**A little taste of your day-to-day**:
**People**
- Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
- Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Drive a great working environment for teams to thrive - connect departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

**Financial**
- Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
- Analyse financials to drive revenues, future profitability and maximum return on investment
- Use distribution channels and technology platforms to drive revenue and maximise market share
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
- Provide regular direction and manage hotel operations for all departments.
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

**Guest Experience**
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
- Drive improvement in guest satisfaction goals.
- Review guest feedback and implement strategies for continuous improvement
- Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
- Speak to guests - ask for their feedback and build relationships
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
- Review guest feedback and implement strategies for continuous improvement
- Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
- Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

**Responsible Business**
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
- Maintain relations with outside contacts
- Comply with federal, state and local laws regarding health, safety and alcohol services
- Maintain a focus and commitment to operating a “green” hotel
- Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty

**What We need from you**:

- Bachelor’s degree / higher e

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