Is Team Manager

6 months ago


Dubai, United Arab Emirates Louis Vuitton Malletier Full time

**Position**:

- Manage L2 Proximity Support Team on daily activities.
- SLA Adherence and Service Delivery
- Close coordination with Service Desk and Retail Business teams.
- Incident Management
- Service Request Management
- Asset Management
- Site operations / Events / Popups
- WSOne Deployment
- Cisco Meraki Network Infrastructure
- Retail Domain Experience
- Cisco / TEAMs Telephony System

**IS&T Management**:

- Ensure an ongoing interaction with the store managers, head office, WH and CSC users, identify and analyse news need
- To support local IT external 3rd partners

**Support**:

- To participate in local on-site support operations as needed, including store openings, relocations, closures and special projects
- Support IS&T Manager with the device renewal and the proper management of devices stock.
- To address productions issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue.
- To Ensure communication and reporting with site and direction
- To propose solution to increase the level of user satisfaction

**Profile**:

- Good Notion of Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco
- Good Notion of Windows client, Smartphones and Tablets (Apple)
- Xstore knowledge would be an advantage
- MS System/Server Certifications
- CCNA or Network Certifications
- ITIL Foundation or higher
- Azure Fundamentals/Knowledge
- Knowledge on Service Now, DEIS, Osiris or similar SM Tools.

**Additional information**:

- Strong & effective interpersonal communication skills essential
- 5 to 8 years of experience and relevant qualifications in IS&T
- Experience with IS support, run of operations, project implimention and reporting.
- Previous experience in Multinational company environment,
- Previous experience in retail Domain would be an advantage
- Leadership and autonomy with good reporting skills
- Analytical and problem-solving skills
- Focused on objectives, user satisfaction and mid/long-term results
- Able to work in a fast-paced high demanding environment
- A flexible, intuitive and proactive approach
- Fluent English spoken and written.



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