Guest Service Officer
7 months ago
**Company Description**
Sofitel Al Hamra Beach Resort
- To be an ambassador of the hotel, in and outside the work place.
- To always keep the working area clean and well maintained.
- To provide safe working environment using appropriate materials, equipments and supplies.
- To properly use the telephone etiquette as per Sofitel standards.
- To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
- To offer a warm welcome to all guests and ensure that they enjoy their stay.
- To personally greet and escort the guests rather than pointing out directions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To be aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To maintain an accurate Guest Log.
- To ensure delivery / receipt of locker keys and towels to and from guests.
- Maintain towel inventory with the HK department.
- Frequently verify the locker rooms ensuring a perfect set-up and cleanliness as per HK standards. To liaise with HK department if cleanliness is not up to standard. Abide to all health and safety regulations of the Dubai Municipality and Sofitel requirements.
- Participate in all trainings organized by Sofitel.
- To daily follow the checklists.
- Is responsible for controlling the access to the health club area.
- Take and check bookings for the spa and sporting activities and inform the responsible person if there is any change or modification in these bookings.
- To post all bills in MICROS system.
-
Guest Service Officer
4 months ago
Ras al-Khaimah, United Arab Emirates SOFITEL Full time**Company Description** Sofitel Al Hamra Beach Resort - To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. - To provide uncompromising levels of cleanliness and maintenance through own responsibility. - To use appropriate materials,...
-
Guest Service Officer
3 weeks ago
Ras al-Khaimah, United Arab Emirates SOFITEL Full time**Company Description** Sofitel Al Hamra Beach Resort - To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. - To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. - To be fully conversant with all services and...
-
Guest Service Supervisor
8 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeA Guest Service Supervisor supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Supervisor, you will oversee the Guest Service/Front Office Team which is the main connection between...
-
Guest Service Agent
8 months ago
Ras al-Khaimah, United Arab Emirates MINOR Hotels Full timeThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...
-
Guest Service Agent
8 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Agent
8 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Guest Service Agent- Front Office
2 days ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeA Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...
-
Guest Service Agent
2 weeks ago
Ras al-Khaimah, United Arab Emirates Anantara Full time**Company Description** Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the...
-
Guest Service Center Supervisor
8 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Center Agent
9 months ago
Ras al-Khaimah, United Arab Emirates MINOR Hotels Full time**KEY DUTIES AND RESPONSIBILITIES** Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: - To anticipate guest needs, and handle guest inquiries in a helpful and...
-
Guest Service Center Agent
9 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full timeCompany Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Guest Service Agent
6 months ago
Ras al-Khaimah, United Arab Emirates PULLMAN Full time**Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Guest Service Center Agent
3 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full time**Company Description** Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Al Arab Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the...
-
Guest Service Agent
8 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Service Agent (Front Desk) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Guest Service Agent
7 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Service Agent - Front Desk A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Guest Service Agent
7 months ago
Ras al-Khaimah, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Personal Concierge
7 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timePersonal Concierge / Guest Relations Officer - Waldorf Astoria Ras Al Khaimah A Personal Concierge engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Personal Concierge is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be...
-
Guest Relations Officer
6 months ago
Ras al-Khaimah, United Arab Emirates MOVENPICK Full timeCompany Description - Get ready to discover _Mövenpick_ Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four...
-
Guest Relations Officer
4 months ago
Ras al-Khaimah, United Arab Emirates MOVENPICK Full time**Company Description**: - Get ready to discover _Mövenpick_ Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four...
-
Guest Service Agent
1 month ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Service Agent - Front Desk A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional...