Customer Service Officer
3 days ago
**Responsibilities**
- Manage online guest communication through various booking platforms to answer questions, provide home access instructions, verify payments, and other management to support confirmed reservations.
- Collaborate with team to identify opportunities, plan, and execute management of potential customer issues.
- Learn and communicate company services and policies and stay on top of policy changes
- Handle large volume of calls, online messages, and Slack communications simultaneously and formulate solutions
- Attend weekly department meetings
- Work within our management tool to document all situations
- Maintain homeowner and property information with in our management tool
- Attend all regular local team and corporate team meetings.
- Other responsibilities as assigned.
- plan properties and completed properties using the Oqood system of the Dubai Land Department.
- Assist the Accounts Department with the project construction payment.
- Assist the Accounts Department with the registration fees in the Escrow Account. - Manage Noqodi account.
- Provide administrative and clerical support to other departments or individuals.
- Prepare and submit registered and non-registered units reports on regular basis.
- Perform other related duties as required.
**Requirements**:
- Bachelor's degree in a related field
- English Fluency
- Relevent work experience
**Salary**: AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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