Sales and Reservations Agent

2 weeks ago


Dubai, United Arab Emirates Oceanair Travels Full time

**Job Description for Sales and Reservations Agent**

**Job Duties and Responsibilities**:

- Provide detailed information about products, services, and promotions.
- Assist customers with the reservation process, ensuring accuracy and efficiency.
- Process reservations accurately using the company’s reservation system.
- Modify or cancel reservations as requested by customers.
- Ensure all customer details are recorded correctly and all necessary information is communicated to relevant departments.
- Identify and act on opportunities to upsell additional products or services.
- Meet or exceed sales targets set by the company.
- Maintain a thorough understanding of all current promotions and be able to explain them to customers effectively.
- Resolve customer complaints and issues in a courteous and professional manner.
- Follow up with customers to ensure satisfaction and address any additional needs.
- Maintain a positive and professional demeanor in all customer interactions.
- Maintain accurate records of all reservations and sales activities.
- Generate reports on reservation trends, sales performance, and customer feedback.

**Job Requirements and Qualifications**:

- High school diploma or equivalent; a degree in hospitality, business, or a related field is a plus.
- Fluent in both English and Arabic is a must
- Minimum 3 years of experience in sales, or reservations.
- Excellent communication skills, both written and verbal.
- Strong organizational and time-management abilities.
- Proficiency in using reservation systems and CRM software.
- Strong problem-solving skills and attention to detail.

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

- Are you located in Dubai?
- Can you start immediately?
- What is your Visa status? and how long is it valid for?
- What is your English level?
- What is your Nationality?
- What is your expected salary?
- Do you have previous experience in same role?

**Language**:

- Arabic (required)


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