Reservation Agent

6 months ago


Dubai, United Arab Emirates Emessa Travel and Tourism Full time

Emessa Travel and Tourism is currently looking for RESERVATION AGENT (OUTBOUND)

**Responsibilities**:

- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Qualifications**:

- At least 3 years work experience, preferably in the Hospitality or Travel industries.
- Based in Dubai, United Arab Emirates
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office.

**Salary**: AED4,500.00 - AED5,500.00 per month

**Experience**:

- reservation: 3 years (required)


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