Hd, Payments Ops

3 weeks ago

Dubai, United Arab Emirates Standard Chartered Full time

**Job***: Operations

**Primary Location***: Africa & Middle East-United Arab Emirates-Dubai

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 31/Aug/2023, 3:51:50 AM

**Unposting Date***: Ongoing

**JOB SUMMARY**
- This is role is primarily to handle all payments verticals including implementation of ISO 20022 standards and management of new payments infrastructure in the UAE.

**RESPONSIBILITIES**

**Strategy**
- Lead the Cash Client Journey Payments teams supporting clients based in the UAE and providing operational capabilities in UAE to clients across the network. This includes Factory and Studio based activity performed by all country teams in region and teams based in hub locations supporting the country
- Drive constant client input into the client journey to elevate the client experience, and lead the service teams to deliver high quality client interactions with solutions that meet client expectations
- Work with the Cash Ops Head on the financial performance targets of front to back operations and drive the respective region/countries to prioritize investments into ensuring the Client Journey achieves delivery of the product backlog in line with the business strategy
- Ensure continual experimentation within the client journey to deliver outcomes that align to the strategy and product backlog
- To direct and control service delivery in relation to cash Management in the country
- To pro-actively manage risks associated with offering Cash Products
- To manage change - new products, new processes etc. without adverse impact to client and bank
- To manage the operations of the Cash management ops department, ensuring consistent delivery of high-quality services to internal and external customers and meeting objectives set by the Group using available resources allocated

**Business**
- To create and maintain ‘Client Services Oriented’ culture / environment where processes are designed in order to bring overall efficiency in operations and at the same time achieve highest level of client satisfaction.
- To benchmark customer service with the market (which includes all appropriate service providers in the service industry) in the Cash business and determine ways of achieving leadership.
- Attend to client due diligence visit and if requested by clients, to arrange for visits to the regulators. Positive impression to the clients must be created through the adoption of standards issued by Group Services Delivery on client visits to preserve Bank’s professionalism.

**Processes**
- To ensure that appropriate internal controls and procedures are duly documented and adhered to.
- Ensure smooth branch operations for physical cash handling, clearing and remittance management
- To monitor the operation of such procedures and controls and regularly review them to ensure they reflect any changes in products, systems, policy or regulations
- To ensure that the unit is working effectively, that necessary resources are available to the businesses and that costs are regularly reviewed and monitored to prevent waste.
- To ensure that effective business continuity plans and emergency management procedures exist
- To lead projects for various products in UAE and mainly Regulatory related projects. This includes overall project management from initiation to implementation; encompassing schedule, scope, cost, risks & issues management perspectives.
- To ensure all aspects of the projects are planned, coordinated and executed in a timely and controlled manner

**People & Talent***
- Ensure adequate protection of staff, assets and property. In the event of necessity, investigate fraud, loss and other irregularities. Take measures to prevent drug money laundering, computer and communications security as per guidelines.
- To encourage an environment where staff of all ranks seeks achievement through experimentation and creativity and sense satisfaction through service quality. Provide adequate training opportunity to develop a culture of excellence.
- To ensure that appropriate plans for capacity, succession etc. are in place for the country

**Risk Management**
- Accountable for identifying, managing and controlling risks by ensuring that all procedures and processes are in compliance with local regulations as well as relevant low of the domiciled country of the client to avoid risks to clients, Bank and the Group.
- To proactively identify and recommend on areas of risk/ opportunities arising from regulatory and market changes.
- To undertake continuous monitoring of key controls to assess the proper functioning and adequacy of existing controls leading to effective management of Operational Risk.
- Ensuring alignment to SCB policies and procedures within the day to day processing environment of the function
- Ensuring Operation Units’ standards and roadmap abide by Group operating principles, policies and procedures as well as Country Addendums and Enterprise Risk Management Framework

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