MFN Ops

1 week ago

Dubai, Dubai, United Arab Emirates Amazon Full time
MFN Ops & Investigation Specialist Jobs In Dubai UAE | AmazonFor More Top Organization Jobs Click HereDescription:
The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations.

We are looking for an Operations Specialist who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.


Responsibilities:


Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations ) to address performance issues and ensure metrics are within goals.

Work with operational teams to solve seller reported issuesMonitor and drive seller impacting operational tickets to resolutionGather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solutionConsistently achieve/exceed weekly productivity and quality standards.

Participate in ad hoc projects/assignments as necessary.

Requirements:
Excellent team player capable of learning and sharing knowledge in a team environment.
Experience in process streamlining & automation of processes to drive improvements & efficiencyExcellent communication & stakeholder management skills.
Basic knowledge of SQL.Experience in either of Investigations/Payments/Security or Banking domain.
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