Lead - Partner Ops

6 months ago


Dubai, United Arab Emirates Careem Full time

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem food is an on-demand app that offers customers a variety of merchants, we are operating in 3 markets in the middle east. We're growing our food product in GCC and have many interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals in these challenging markets with strong competitors. The role reports to the Partner Performance Manager.

What You'll Do
- **Day-2-Day Food Operations**:Ensure optimal experience of customers, partners and captains on a daily basis. Identify and solve ops issues in real time.
- **Enhancing and tracking our KPIs**:Overall performance metrics such as C/R, reliability and delivery time.
- **Collaborating across teams**:Collaborating with training, commercial, and supply teams to deliver the best experience for the customer, captain, and partners and achieving our targets.
- **Data Analytics**:Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
- **Stakeholder Management**: Collaborate with internal & external stakeholders to identify opportunities for growth and enhance customer experience. Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
- **Continuous Improvement**: Analyze data to make decisions and continuous process improvements to deliver a robust awesome customer experience
- **Overall Operations**: Work cross-functionally to drive preemptive CX improvement actions via data analytics, process & live on-ground operations to ensure quality of experience of our customers.
- **Rollout of new product features**:Facilitate product roll outs on a needs basis: drive adoption, govern go to market process

What You'll Need
- A strong understanding of the operations and supply performance and ability to comb through large data sets to find **actionable insights to drive business goals**.
- **2+ years of work experience** preferably in an Operations role is highly desirable.
- **Masters or Bachelors Degree** (Business, Engineering, Data Analytics) from a reputable academic institution.
- Proficiency in **SQL and Spreadsheets**. Experience with Tableau would be a plus.
- Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines.
- Ability to effectively troubleshoot problems and work collaboratively within a team environment.
- A strong **understanding of the operations performance **and ability to analyze through large data sets to find actionable insights to drive business goals.
- **Confident, outgoing and with a predisposition to learn and teach others.**
- Flexible in terms of traveling across different cities

**What we'll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.


  • HR Business Partner

    2 days ago


    Dubai, United Arab Emirates Inspire Selection Full time

    A rare and exciting opportunity has arisen in a globally renowned food business for a dynamic HR Manager/ HR Business Partner to support the MENAP region. You will be responsible for managing the HR function, supporting the business team in Dubai. You will lead and execute transformational HR and focus on people planning and development, equity, inclusion...

  • S&op Manager

    6 months ago


    Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO**: **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • S&op Manager

    7 months ago


    Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO**: **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • Business Ops Lead

    7 months ago


    Dubai, United Arab Emirates Oracle Full time

    Business Ops Lead - Arabic Speaker-230002WX **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides...

  • Lead Reporting Analyst

    7 months ago


    Dubai, United Arab Emirates GE Gas Power Full time

    **Job Description Summary**: Job Description Summary GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world...

  • Ops Business Analyst

    7 months ago


    Dubai, United Arab Emirates Q-Express Documents Transport Full time

    BA/BS degree in Business, Economics, Computer Science or Mathematics Undergraduate degree in statistics, business, finance, engineering, or a related field. - Advanced knowledge of Excel, SQL & RDBM - Experience with spreadsheet modeling and database development - Knowledge of MicroStrategy or other BI tools - BI development and analytics experience -...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Bachelor or Master Degree in Engineering or related discipline - Proven technical leadership and project management experience in developing and executing large scale engineering projects - Excellent working knowledge using MS Excel, AutoCAD, MS Project and related software - Business English language Fluency is required - Flexibility to travel up to 80% of...

  • Pre - S&op Planner Me

    7 months ago


    Dubai, United Arab Emirates Beiersdorf Middle East FZCO (Dubai) Full time

    At Beiersdorf, we want to help people feel good about their skin - and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our...

  • Ops Analyst

    5 days ago


    Dubai, United Arab Emirates Citi Full time

    **Job Purpose**: **The purpose of this role include** - Manage Operational delivery of Payment and Clearing functions - Manage outsourced service providers to maintain effective oversight and control on process delivery - Working with key stakeholders in business to implement new/changes on end to end Payment journey including regulatory processes; leading...


  • Dubai, United Arab Emirates Q Express Documents Transport LLC - Dubai South Branch - L14 Full time

    Bachelor's degree - 2+ years of supply chain experience - 5+ years of program or project management experience - 5+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced...


  • Dubai, United Arab Emirates Expleo Group Full time

    Overview: BA with agile experience having OPS background - Clearing, lending, Trade finance, etc. **Responsibilities**: **Role and Responsibility for a business analyst with a Techno functional role** **C&P Comments** - Requirement Discussions: - Facilitate and lead requirement gathering sessions with various stakeholders including business units,...

  • Lead Operations

    7 months ago


    Dubai, United Arab Emirates DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, We Are Here to...

  • Media Planning

    6 days ago


    Dubai, United Arab Emirates Unilever Full time

    Context & Main Purpose of Job - Designs regional BU(s) media plan and allocate budgets for holistic plans that covers all media and all platforms including retailer media - Manages media activation based on marketing plan/ activity calendar incl. mobilizing/coordinating digital hub channel specialists to deploy locally - Collaborates with CD / dComm teams to...


  • Dubai, United Arab Emirates Uber Full time

    **Operations Lead, Middle East Autonomous Mobility & Delivery** **Level: L5 or L6 (role will be hired at existing level if internal)** **About the Role** We are seeking an outstanding individual to join the Autonomous Mobility & Delivery (AM&D) team as Middle East Operations Lead. This role will help build Uber's Autonomous future in the Middle East with...

  • Partner Success Lead

    7 months ago


    Dubai, United Arab Emirates TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Sales Manager

    2 months ago


    Dubai, United Arab Emirates Eddyfi Technologies Full time

    Are you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Sales Manager-Middle East to join our team. **Your daily life**: You will act as a hybrid sales and product specialist for creating relationships with new as well as supporting existing customers and commercial partners for the Installed...

  • HR Business Partner

    6 months ago


    Dubai, United Arab Emirates Property Finder Full time

    Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among...


  • Dubai, United Arab Emirates Microsoft Full time

    Microsoft CEMA (UAE) is seeking a Global Partner Solutions Lead (GPS) to build a high-performing GPS team by attracting top talent and fostering a strong sales culture. This includes developing AI expertise within GPS Area Teams and among Microsoft Partners. The focus is on deepening engagement with fewer partners and leading a cultural shift towards this...


  • Dubai, United Arab Emirates Sandoz Full time

    Your key responsibilities: As a People Partner, you will provide in-country policy expertise and HR generalist knowledge to support and educate leaders, managers, and associates on all P&O topics. People Partners support all divisional customer groups in country enabling the delivery of lifecycle events, the employee value proposition, talent management,...

  • Ops Mgr

    6 months ago


    Dubai, United Arab Emirates Emirates Flight Catering Full time

    1.Manage all resource requirements for all Business units of the Operations department with scientific and accurate calculations based on flight schedules and meal forecasts. This includes all manpower categories, vehicles, and devices. 2.Plan resource allocation (manpower, Hi-Loaders, devices, airline equipment) to ensure efficient workflow during the day...