Reservation Officer

6 months ago


Dubai, United Arab Emirates Rolla Suites Hotel Full time

**Responsibilities**:

- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the customers’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
- Providing support to customers who may need to amend or cancel a reservation.

**Requirements and skills**
- High school diploma.
- 3 year experience working in similar post.
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in MS office suite.

Application Question(s):

- Are you available in Dubai and willing to join within 7 days ?
- Which PMS software you are familiar with?

**Experience**:

- Dubai Hotel: 2 years (required)


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