Ticketing Officer

2 weeks ago


Dubai, United Arab Emirates Junaco Travel and Tourism LLC Full time

Position Overview: As a Ticketing Officer for a travel agency, your primary responsibility will be to provide efficient and accurate ticketing services to clients, ensuring seamless travel arrangements. You will be responsible for booking and issuing tickets for various modes of transportation, including flights, trains, buses, and ferries. Your role will involve coordinating with clients, airlines, and other travel service providers to secure the best travel options and resolve any ticketing-related issues.

Key Responsibilities:
Ticketing Services:

- Handle ticketing inquiries and bookings for clients, ensuring accuracy and adherence to travel agency policies and procedures.
- Assist clients in selecting appropriate travel options based on their preferences, budget, and other requirements.
- Issue tickets and generate itineraries, ensuring all necessary details such as flight times, layovers, and travel dates are accurately reflected.
- Process ticket changes, cancellations, and refunds as per airline and agency guidelines.
- Stay updated with the latest fare rules, airline regulations, and industry trends to provide accurate and up-to-date information to clients.

1. Reservation Management:

- Liaise with airlines, hotels, car rental companies, and other service providers to secure reservations and coordinate travel arrangements.
- Confirm bookings, manage seat assignments, and handle special requests such as dietary restrictions or wheelchair assistance.
- Monitor and manage reservations to ensure accuracy and avoid any conflicts or overbookings.
- Collaborate with other departments within the travel agency, such as the sales team or tour operators, to ensure smooth coordination of services.

2. Customer Service:

- Provide excellent customer service by promptly addressing clients' inquiries, concerns, or complaints related to ticketing and reservations.
- Assist clients with travel-related documentation, such as visa requirements, passport validity, and travel insurance.
- Advise clients on travel regulations, baggage allowances, and any other relevant travel information.
- Handle emergency situations or unforeseen travel disruptions, such as flight delays or cancellations, by providing alternative options and assisting with rebooking.

3. Administrative Tasks:

- Maintain accurate records of ticketing transactions, bookings, and client information using travel agency software or databases.
- Prepare reports and documentation related to ticketing, sales, or client preferences as required by the travel agency management.
- Collaborate with the finance department to ensure accurate billing and invoicing for ticketing services.
- Stay organized and manage multiple tasks efficiently, while prioritizing time-sensitive requests.

Qualifications and Skills:

- Must be IATA Accredited.
- High school diploma or equivalent. Additional education or certifications in travel and tourism are advantageous.
- Proven experience as a Ticketing Officer or in a similar role within the travel industry.
- Familiarity with computer reservation systems (CRS) and ticketing software, such as Amadeus, Sabre, Galileo, or Travelport.
- Strong knowledge of airline ticketing procedures, fare rules, and travel regulations.
- Excellent communication and customer service skills.
- Attention to detail and accuracy in ticketing and reservation management.
- Ability to work under pressure and handle challenging situations.

Note:
**Applicants must be inside UAE**

The above job description is a general outline of the key responsibilities and qualifications required for a Ticketing Officer in a travel agency. Actual job requirements may vary depending on the specific travel agency and its clientele.

**Salary**: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 30/06/2023


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