Ticketing & Reservation Officer

3 weeks ago

Dubai, United Arab Emirates Kuwait Airways Full time

**About us**:
On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently doubling the company's capital. Having entered the rough and tumble world of aviation, the government finally took 100% share in Kuwait Airways.

Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world's first jet-engined airliner. In the 1960s, the national carrier rapidly expanded its route map, and scheduled services to London began three times a week. To keep pace with fast-moving aviation requirements, three Boeing 707s were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707 fleet of eight aircraft.

In 1978, Kuwait Airways entered the wide-body age by taking delivery of its first two B747-200s, adding a third the following year. This expansion permitted Kuwait Airways to extend its network to New York to the west and Manila to the east.

Modernization of the fleet continued, and four B727-200s were delivered in 1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered, and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.

Following the destruction of its premises and 15 of its aircraft during the Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company was restored after the Liberation of Kuwait, and a basic strategy was constituted to expand its operations around the world. After the Liberation of Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.

Kuwait Airways is activity recruiting for the position of Ticketing & Reservation Officer - DXB in Sales Department. In this role your responsibilities will include but not limited to:
Basic Function and Scope:
Provides an efficient and courteous sales/ticketing service for KAC customers and issues, reissues, endorses and reroutes passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. Assists customers with routings, hotel bookings, fare calculations, special requests, etc. as necessary.

Tasks and Duties:

- Discusses fares and routes with customers and issues, reissues, endorses and reroutes tickets in accordance with established detailed procedures. Includes accurately calculating fares, booking flights, filling in coupons and routing copies to proper files.
- Assists clients with routings, hotel bookings, fares information, seat selection, special meals, special handling for handicapped persons etc., and provides any other assistance as necessary.
- Reconfirms and/or cancels flight reservations for customers as requested. Includes inputting required data in assigned computer terminal.
- Answers queries on the telephone regarding routings, bookings, fares, type of aircraft and other air travel related information.
- Sorts agents' and auditors' coupons serially to be included in the daily Records and Sales Report.
- Carries out other similar or related duties as assigned, such as filing, recording, maintaining a proper appearance and dress code, etc.

**Requirements**:
a. Completion of Secondary (12 years) education or equivalent.
b. 2 years’ experience in air ticketing, including 1 year of formal training.
- c. Good knowledge of English.
- d. Knowledge of relevant computer system and keyboard skills.**I'm interested**

Closing Date

**26/04/2023**
***

Industry

**Airline - Aviation**
***

Work Experience

**1-3 years**
***

City

**Dubai**
***

Province

**Dubai**
***

Country

**United Arab Emirates**
***

Postal Code

**337-1500

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