Service Sales Manager Energy Care, Paen, UAE
2 months ago
**Service Sales Manager Energy Care, PAEN, UAE**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Service Sales Manager - Energy Care and will be part of Process Automation business area for Energy Industries division based in Abu Dhabi, UAE. In this role you will be reporting to Service Manager, PAEN, UAE Cluster and will be responsible for driving growth on designated customer accounts each year utilizing all available service portfolios focused on share of wallet and leading growth of energy care portfolios across other customer accounts.
**This position reports to**:
Service Manager, PAEN, UAE Cluster
**Your responsibilities**:
- Monitoring contract alignment and managing customer expectations by adhering to contract deliverables and managing costs to maximize value delivered.
- Following change order process, claim management and working towards growing the contract.
- Implementing approved maintenance plans and programs as directed by the customer in accordance with the contract conditions covering inventory management as per the requirement. Achieving sales volume and revenues from existing care contracts and upselling, providing cost effective solutions to the customers, and initiating improvement plans as needed. Implement recurring revenue through service digitalization and service ability.
- Managing flow of information to ensure that the support level of maintenance management team and the on-site maintenance teams are aware of relevant requirement on a timely manner to ensure completeness of task within or before the scheduled time.
- Collaborating with internal cross-functional teams to ensure customer receive proper escalation sup-port on a timely manner.
- Promoting value add service product offerings within Care Contracts supporting Life Cycle Management (LCM).
- Cooperating and coordinating activities with other ABB units and teams harmonizing service activities and maximizing care utilization at every opportunity. Ensuring the transfer of service findings to the product/system Local Business units for improvement of their offering
- Supporting implementation of customer service experience program within local division
- Builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Supports Sales resources in customer meetings. Driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS). Ensuring customer satisfaction issues are registered and responded to by team.
- Directing, maintaining, and enforcing safety program for maintenance team. Reviewing safety records to uphold standards of maximum safety for all members.
- Monitoring client financial status and reporting any changes regarding risk to relevant internal partner teams. Identifying and managing potential risks relating to contract agreements across customers/channels. Driving health and safety practices in own unit.
- using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization.
- Managing all required reporting and documentation. Ensuring all necessary data has been registered in a timely manner in the system.
**Your background**:
- Bachelor’s degree in Electrical or Instrumentation Engineering
- Minimum 8 years of experience out of which 4 years should be in the in the field of maintenance or sales of maintenance contract management for ABB Automation Systems.
- Experience in control system for Power/water Plants/ O&Gs (Offshore/ On Shore)
- Hands on Knowledge of ABB Control system like Symphony Plus HR, SD, 800xA,
- Working Knowledge of Procontrol P13, P14, Advant Master
- Experience in GCC and similar multinational organization like ABB is desirable
- Power plant, water plant, Industrial, Oil & Gas process domain (one or more) knowledge is a must
**Benefits**:
- Retirement plan
**More about us**:
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