Client Relationship Administrator
2 weeks ago
**Main duties**:
- To organise all aspects of the client’s company and visa administration.
- To deal with all clients effectively and courteously, in line with our policies and procedures.
- To respond to routine correspondence and enquiries from clients related to companies
- To provide professional administrative support to clients and to ensure the smooth running of Viewpoint/ CRM software.
- To manage and maintain all database in Viewpoint/CRM; inclusive of inputting the data to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
- To coordinate with the administration department and ensure that all documents for the client’s companies are duly filed.
- To assist with all labour and immigration matters, including but not limited to; a collection of all required documents, renewal of all visas/labour permits, following local regulations and informing clients in a timely manner and assisting with all labour and immigration matters.
- Licensing; send notifications on required documents for license renewal, arrange updating and renewing of clients trade license(s) when required.
- To provide admin support with legal documents for the LLC department.
- To organise Notary Public appointments and prepare all legal documents required for the signing in Notary Public.
- To arrange all receipts with departments PROs for payment to third parties and ensure that the finance department has all accounts up to date.
- To respond to any Ad-Hoc requests from clients.
**Person Specification**:
- Previous administrative experience within the financial services industry
- Previous client facing experience
- Customer service
- Strong organisational and planning skills
- Time management
- Excellent written and verbal English
- Ideally educated to degree level (A’ level education considered)
- Good computer literacy (MS Office, Excel)
- Professional telephone manner
- Well presented
- Ability to work under pressure and tight deadlines
- A good deal of common sense, etiquette and an ability to think on one’s feet
- Be self-driven with an ability to think on one's feet
- Fast learner
- Have an eye for a detail
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